My Keurig won't brew!!


I have a keurig b60 ultimate and the "not ready" message wont go away. I can not make a cup and it wont let me do anything other than look through the menu. There is water in the tank and everything seems to be in the right place. This is my second machine so I know how to work it yet it is not working. What can I do to fix this?!


If you can’t fix this, simply call Keurig customer service. They are a good group and unless they find an easy fix for you, will likely replace the machine.

You can call them toll-free at 888-879-4627.

Comments for My Keurig won't brew!!

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May 22, 2015
keurig 2.0 stopped after 1 month
by: Anonymous

My machine was given to me as a gift ,it stopped working after 2 months ,I have a shelf full of k cups and no machine,now I have to fix it, yes I will fix it until all my k cups are gone then it's back to the old school coffee pot 12 cups for me ,no problems, but as soon as they work there problems out I may give them a second go round maybe

May 14, 2015
Paper clip cleaner
by: Anonymous

Am I the only person that thinks having to clean my keurig 2.0 with a paper clip every 2 months is ok? I decided to upgrade from my previous keurig and now I am constantly having problems with coffee grounds clogging the needle? I never had that problem, and when I call keurig and ask to speak to a supervisor, no one is ever I and someone will call me back within 24 to 48 hours. I just want to return the machine and go back to my original machine.

May 12, 2015
All I want is some damn COFFEE!!!
by: Anonymous

What a piece of crap! I never wanted this stupid thing, but my in-laws got us one for Christmas. It can only take filtered water and now after only a dozen uses I had to clean the tiny needle with a toothpick? Ridiculous! Give me a 12 cup "old school" brewer any day at least it doesn't require special treatment. Thank you for the posts at least I found out how to fix the stupid temperamental thing. If you are thinking of buying a Keurig, don't.

May 09, 2015
fixed blinking "not ready" light
by: Anonymous

My machine has 3 buttons on the top row. Menu in the middle, and buttons on either side to scroll left and right when menu is pressed. Below that it has one Brew button. To reset the machine, hold all 3 buttons on the top row down simultaneously. I performed this procedure and the machine now works just like new!

May 08, 2015
White garbled menu screen
by: Allezmama

I followed the other suggestions about unplugging and cleaning, then putting a k-cup in. I don't understand how that would impact the menu screen, but it worked. I'm sitting here enjoying my coffee, while I write this. I've only had this machine 4 months, so glad this was an easy fix.

May 06, 2015
Try this
by: Anonymous

Press the hot water and rinse button at the same time. This worked for me. Seems to be working fine for now...

May 04, 2015
On button there but not turning on.
by: Anonymous

My machine wont turn on I have the 2.0 460 if I am not mistaken. The on button is there but when I press it nothing happens. I have cleaned out the needles and changed the water but its just not turning on. It was working completely normal till this morning.

May 02, 2015
Cleaning worked!
by: Josie

I love my Keurig 2.0! I am an avid coffee drinker (3 kids 6-6months, full time nursing student and house wife) I make anywhere from 5-10 k-cups a day (run water thru each time twice to fill up my huge mug). Three month filter? Lasts me about TWO weeks before it notifies me of needing changed.
Now that you know how often it's used... It shouldn't have been a surprise to ANYONE, especially myself, that it needed to be cleaned. I came home and my boyfriend showed me that it wasn't running any water through and what did come out was tar like. I found this page and did as one previous poster suggested.
It is as follows-
I unplugged, removed reservoir, and turned Keurig upside down over my sink. My boyfriend held a flashlight and I cleaned both TOP and BOTTOM needles. Having babies with bottles I have 'pipe cleaners' around for cleaning them. I used one of those to clean needles and surrounding areas. I also cleaned hose. I was reluctant but following directions of poster - hit the bottom and back of Keurig a few times. Set it back up and replaced reservoir and plugged it in. Powered on and placed a mug below. Running only the hot water option through a few times (pretty nasty water and grounds) dumped and repeated until water ran clean. Placed my mug below, muy favorite k-cup and TADA! A beautiful cup of Starbucks Caramel was made!

May 02, 2015
paper clip fix
by: Anonymous

machine stopped pumping water into the cup, the inside tip needed a little cleaning with a paperclip. Thank you for the posts

May 02, 2015
it worked
by: Anonymous

I took water reservoir off and turned it upside down. Hit it a couple times and Now it works! Thanks for the tip!

Apr 27, 2015
by: Anonymous

Had to return 4 times. Not worth it! Obviously if you have to bang, take a paperclip etc to fix it's poorly made. Invest in a quality coffee maker.

Apr 27, 2015
White Scree of Death (WSOD)
by: Mitchell

Woke up this morning to a Keurig 2.0 (K350) with a garbled screen, looked like Chinese. I thought my son had gone in and changed the language to play a trick on me. When I turned it on, the writing was still garbled with English interspersed. I unplugged it, plugged it back in and (WSOD). I tried several times and then thought, well I'll put a K-cup in and see what happens. The WSOD was still there, but the light was blinking. I pushed where I thought would be the strong coffee button, and where I thought the 10oz. would be and it made coffee! I made two cups and then unplugged it. I then followed suite with everyone else and cleaned out the needle with a paper clip, plugged it back in, and my menu screen once again appeared. I will clean it out when I get home from work. I use filtered refrigerator water and the filter I received from Keurig with my coffee maker. The machine is fairly new as I purchased it on 1/27/15.
So, if you are having an issue, clean the needle, that seems to do the trick when powering off and on won't. Wow, 3 months to the day and it decided to do this.......

Apr 27, 2015
a tooth pick fix
by: SA TX

I can not believe that my Keurig stopped working because it was clogged. I used a plastic tooth pick to clean the needle and it worked.

Thanks for posting this page

Apr 23, 2015
Throw that Keurig away!
by: Anonymous

I have had one unit every year for the past 3 years. They malfunction right after the warranty expires and I am positive they design them that way. After around 7 months the water pump starts growling and then stops pumping all together. I have tried every cleaning product ever invented or thought of to no avail.

My best suggestion is to stop buying these junk products which will send them the message these folks make inferior products and we the customers are tired of paying top dollar for junk.

The best coffee maker is a Bunn. The water stays hot and makes perfect coffee for years with the periodic cleaning as we all know they need, unless of course you have a great water filter.

I hope this helps someone who is considering purchasing one of these coffee makers. Save your money by purchasing a good machine and do your research. Enjoy your coffee and be glad you read a review that is really the truth!

Apr 20, 2015
Slap and burb worked for B60
by: Doug - Lake Havasu AZ

My 3 year old B60 would just run water though without heating. I removed the water reservoir, unplugged it and smacked it 4-5 times hard while holding it upside down. Works like new now!

Apr 19, 2015
Keurig 2.0 Working Again
by: Anonymous

Keurig 2.0 was 4 months old. Stopped working. Gave us the "Please wait, DO NOT LIFT" message that kept coming on when we tried to make coffee. Took off water reservoir, turned it upside down, cleaned out the top and bottom needles with a plastic dental floss threader, smacked it on the bottom and back several times, and voila, set it upright, put the water reservoir back on, plugged it in and it now makes coffee again. Thanks for al your helpful ideas for fixing this problem.

Apr 15, 2015
Lime Away with CLR fix all!
by: Richard

I bought a small (b-70) on eBay and it worked until I put it in storage. The fill water icon was on & would not brew. I turned it over and hit it several times but that didn't work. I cleaned both the holes in the cup holder and in the top of the unit. I then put Lime Away ( with CLR in it) and let it heat and brew. Water finally started sputtering out! I put more lime remover with water and ran 4 or 5 cycles to clean out. Then I put straight vinegar and ran 2-3 cycles. She works like a charm. The LIME AWAY WITH CLR SAVED ME!

Apr 13, 2015
by: hal king

My b40 works great sometimes, other times I press brew button and a small amount of coffee comes out, I lift the lid close it and press brew again another small amount of coffee will com out. So I never know which it is going to be.
Thanks, Hal King

Apr 08, 2015
Reboot your Keurig
by: Anonymous

I was trying to rescale with vinegar when it suddenly quit working. I brewed 1.5 cups and it quit. I couldn't get it to do anything. I eventually turned it off unplugged it for 10 seconds, plugged it back in and like magic it was working again. :)

Apr 08, 2015
by: Anonymous

Thanks for the advice! I'm about to return my Keurig 2 when I stumbled unto this site. After 2mos of daily use. It suddenly stopped brewing coffee.. I followed the advice of cleaning the back needle w/ a paper clip, and voila!! My keurig 2 is now alive and kicking.

Apr 04, 2015
Thanks for sharing - it works now
by: anonymous

Got a 2.0 for Christmas -- the bottom needle has clogged previously and I learned how to unclog. Thanks to your sharing, I learned about doing the same to the top needle -- and now it seems to be working again. (The stuff that came out after running a water brew cycle is not very appealing.) I will definitely flush the system much more often. Thanks to all of you for sharing your comments.

Apr 02, 2015
a killer
by: Anonymous

The clogging thing on the new 2.0 is a killer for me. It's going back. Recommend company fix it. Big downer in my foggy morning

Mar 28, 2015
ditto on the bottom bang
by: DK

After much effort with the paper clip and syringe, I found the bottom bang to work perfectly. Should be advertised as a feature.

Mar 26, 2015
An email can work wonders
by: Anonymous

Mar 18, 2015
It worked!,!
by: Anonymous

I can't believe shaking and banging worked! It said de-scale, but wouldn't take water..... Thanks!!

Mar 17, 2015
Platinum brewer
by: cookie

Same problem, wouldn't brew-cleaned out needles....yada yada yada...finally told my son take it outside and shake the crap out of it. Well we did that (3) times and also had better than 50/50 vinegar in the tank. Well it finally took off and is cycling water through. Who would a thunk it!! Just glad it did. Love my Keurig and anything that will save it is a good thing. Actually my sons machine and he let it get too scaled up...

Mar 16, 2015
Keuring B60 "NOT READY" Reset
by: John

Wendy...your B60 "NOT READY" reset was a life saver here and much appreciate the posting. Had that same issue. Called Keurig and they said it was electrical can not be fixed. Offered to give me a deal on a new one since mine is out of warranty. We are brewing and wanted to thank you!

Mar 14, 2015
Keurig 2.0 maintenance tool.
by: Mark

My Keurig 2.0 stopped pumping water within 6 weeks of use. Before returning the unit to the store to replace with a different brand, I decided to call Keurig. The Customer Service Rep. talked me through the all too familiar "needle cleaning procedure", which I politely went along with. I have owned Keurig Brewers since they first were introduced so I've performed this procedure numerous times. I just never suspected that a 6 week old brewer would already be experiencing clogged needles. Well, I was wrong! As soon as I completed the needle cleaning procedure, the brewer starting working like new again.
Apparently, the needles in the 2.0 are very susceptible to clogging. So much so that Keurig has finally developed a "needle maintenance tool" for cleaning the needles in the 2.0. The tool is similar to that orange ring that you removed and discarded from the K-cup holder. They simply added a small rubber reservoir to the ring which holds a few ounces of water that is used to flush the needles. It takes less than a minute to perform the flush and is certainly much easier to use than trying to poke a paper clip into a hole in a needle that can be difficult to see.
Keurig offered to send me the maintenance tool with no charge. I received it within a few days and immediately tried it. I was surprised to find that flushed out more grounds even after having just cleaned the needles a few days prior. Hopefully Keurig will simply include this tool with all new Brewers.
Keurig customer service: (866)901-2739.

Mar 12, 2015
Fixed my Keurig B60 Model
by: Wendy

Got the dreaded blinking "Not Ready" flashing signal on my Keurig. Here's what worked. Press all three cup sizes at the same time and then hit the Menu button 3 times in a row. Keep the cup size buttons pressed (don't press them 3 times, just the menu button). Resets the machine!! Yay. Very happy.

Mar 12, 2015
It's too early for this!
by: Ethel and Fred

Cleaned, prodded with a paper clip, and finally beat it on the bottom and back. Water started flowing again. Please Keurig. Find a way to stop frustrating coffee drinkers. Hard to work on this machine without a cup of coffee in your hand!

Mar 08, 2015
Dispenses 2oz less than it should.
by: Marilyn

My 2.0 shorts the amount by 2 oz. was going to return it, then when visiting my sister I checked her brand new one and it does the same thing. Called customer service and a very nice girl had me do some steps including cleaning the BACK needle. It did not work, so she is sending a maintainance tool to use. They are great.
Has anyone else had this problem?

Mar 06, 2015
It Really Worked
by: A B

Fix for most messages
by: Jeff Parks

Found out my original fix of resetting the Keurig by pressing the 2 small buttons and holding in the menu button until it powers down n turns back on there by resetting the CPU actually helps with a few other message flashing issues by just resetting the unit. Not saying it's a fix all. I am sure the message will come back if there is really an issue triggering the warning. Try the reset with all Keurig models, just press and hold down buttons.

It really did work!
Customer service said they never heard of such a thing.

Haha! Emgineers

Mar 03, 2015
clogged keirig k60
by: Anonymous

My coffee maker would try to make coffee (pump would go on and off three times and then stop - no coffee). I opened up the top (so that you could add a kcup) and looked up under the top where the needle punctures the kcup. I insert a paper clip about 2 inches up into the needle. I brewed a cup of coffee without a kcup. Lots of crud came out. Now it works fine. I use the reusable filter. Perhaps this causes premature clogging of the needle as my coffee maker is not that old. Yahoo!!!

Mar 03, 2015
Ordered another...started working!
by: Bob

My Keurig was stored for a little over a year. I put a mixture of 1/2 water/white vinegar in container, turned it on, and it wouldn't pump water from container and into device. I made certain the tank was seated properly, tried again, I could hear the pump trying, but no luck getting water out of the tank. I removed the tank, unplugged it, took it to the sink (not far from the trashcan where I figured it'd end up)turned it over, shook it, slapped it, and thought of several names to call it. Tried again...same result. Went online looking for a replacement, ordered a Bunn MCU, turned Keurig on again and it's working. So, bottom line, if you want to get it to work, just order another one! Or have patience...

Mar 01, 2015
it worked!
by: Anonymous

It took 3 times...3 beatings on the bottom but it finally worked!! Unreal! Thank you!

Mar 01, 2015
Doesn't brew and de scaling indicator stays on
by: Anonymous

We have a platinum B70 and it won't brew coffee and the de scaling indicator won't turn off
I do descale regularly but it won't brew coffee
I've tried the paperclip trick and still no success
Frustrated now

Mar 01, 2015
Keurig 2.0
by: Anonymous

I woke up this morning to a drip drip and 5 min later finally got a cup of coffee. After that i wouldn't brew at all. So i took the advice of previous post and cleaned out the puncture pin and presto a full brew like it should. Thanks for the tips it helped.

Mar 01, 2015
Kuerig 2.0
by: Anonymous

I got my 2.0 for Christmas and the other day it had stopped working. The electric company had turned my power off that day to replace the pole right next door so I figure that did something to it. But I tried declogging the needle and it worked! Wasn't hard to do at all!

Feb 28, 2015
Keurig 2.0 worst design ever for Keurig
by: Anonymous

1. In Keurig's attempt to recapture the coffee market, they really screwed up this machine. The needle clogs with coffee grinds very easily, keep a paperclip nearby to ream it out now and then.

2. It drips after brewing, 3 or 4 drips is very typical. Leave your cup under it for another minute if you want to avoid the coffee stains on your counter.

3. The cup size is small, which means the 12 oz cup you were used to getting with the other Keurig machines means you either have to press the brew button twice. They get to sell more coffee if you elect to simply brew another cup.

I regret buying it.

Feb 27, 2015
Thank y'all.
by: Anonymous

Coffee grinds in the top needle was tthe problem. I used a small paper clip to clear the small opening. Thanks again.

Feb 27, 2015
Keurig 60
by: MaeAnonymous

Have had my K60 a little over a year, and when I turned it on recently there was no power. Tried different switches still no power. Can suggestions?

Feb 26, 2015
by: Peggu

Almost had a meltdown after a tough work day. Just wanted a cup of coffee. The Keurig said, Not today, ma'am. I found this site, said what have I got to lose and beat the heck out of it. Keurig said, Here's you coffee, ma'am! Thanks, all!

Feb 24, 2015
slow brew
by: chris

2.0 was brewing slow as dirt,used a floss softpick on the kcup pierceing needle
works fine

Feb 23, 2015
Keurig stopped brewing all of a sudden
by: Alfazoid

5 year old Keurig stopped brewing today. Checked all the needles, etc. Did what many suggest on this post and turned it upside down and smacked it a couple of times underneath. To my surprise, it worked. Finally got that cup of coffee I was craving.

Feb 22, 2015
not heating
by: Anonymous

I left my keurig in my house why I went away an it drop below freezing outside as well in my house cause I did not leave the heat on my house now my keurig won't heat up what should I do? its trying to pull water in to the tank..

Feb 20, 2015
Thank you!! Works perfect
by: Anonymous

I cleaned the needle thing and it started working again! No abuse needed 😊
I used a pipe cleaner type thing that came with my new toothbrush and I cant believe the stuff that came out.

Thanks again!

Feb 19, 2015
It Really Works......
by: Forever Grateful @ 6:30am!

As a women, I have been preached to for years to never force, shake, jam or slam "anything". Thank you very much to the, probably, last resource person who was brave enough to "shake the bjesus" out of their Keurig! After trying everything I could find online, reluctantly, took it outside and banged and shook "the bejesus" out of it! Works like a charm! Don't be afraid ladies, what have you got to lose!!

Feb 19, 2015
B 77 switch will not stay on
by: VAP

suddenly the on-off switch will not stay in the on position. won't start

Feb 19, 2015
by: Anonymous

The needle thing saved my life this morning with my 2.0

Feb 16, 2015
Not pulling water to brew
by: Anonymous

Your Keurig seems that it is not pulling water into the brewer and it's not calling for a descaling? Take off the water reservoir and look into the water intake chamber. There is a small plastic filter attached to the pump line that can easily become clogged. Using a toothpick, I was able to clean out that filter without taking the machine apart. Once that was cleaned, the brewer worked like brand new.

Feb 16, 2015
It really works
by: JetFuel-DC

I was almost in tears, when I tried to use my Keurig 2.0 this morning. It made a small amount of noise then stopped a few drops of water in my mug then nothing. I was so upset I had to wait a few hours to look up answer. And yes, I am so surprised, but yes the clean, smack, smack routine, works!! I used a potato scrubber (small with bristles) to clean as much as possible in the needle area, then smacked the bottom and the back several times. Again, this really works. Thank you all so much for honest answers and suggestions.

Feb 15, 2015
need help
by: Jennifer

Our Platinum machine has the "not ready" error- no blue lights- tried the flip, shake, and slap- nothing. Any other ideas?

Feb 14, 2015
by: Anonymous

I had great hope when I found this site. Reading others issues that were exactly like mine. I continued reading. I've flipped and smacked, repeatedly, no change. I've shook, then smacked again, with no change. I've even tried holding down different buttons with no results. My Keurig Platinum still doesn't work.

Feb 11, 2015
Thanks, the flip, slap and shake worked!
by: Merryll

Mine was stuck with all 3 blue lights lit but not flashing. Tried the flip it over, slap it and shake it and it WORKED!

Feb 10, 2015
sounds like pump going out
by: Brian

Keurig 2.0 wasn't in brewing and sounded like the pump was going out. Turns out the clogged needle strikes again. Flip over and use a pipe cleaner if you have one To "thread" the needle. Works like a charm. Back to pumping like new. Thanks!

Feb 09, 2015
Keurig works now!
by: Anonymous

Worked fine one day, stopped the next. I have had it about 4 years. I thought I was destined to buy a new one. It wouldn't heat (no noise at all) and no water would come out. I turned it upside down did the "smacking thing" that everyone has described, and to my surprise it is now working fine. Thanks!

Feb 09, 2015
by: Leann

I can't say that the needle cleaning has worked but I am sure that is the problem. I was so mad at it this morning that I almost threw it away! I've hardly had it for long at all. But it isn't sucking water nor is it dispensing it into my cup but just drops. It makes sense that the needle is clogged. It won't suck water cuz it is already full!!!

Feb 08, 2015
Thank you!!
by: Sherri

You saved my life and I was ready to beat the hell outta my brand new Kuerig! It was that tiny hole plugged up where it punctures top of the K cups! Brews like a dream now!

Feb 08, 2015
Keurig says brewing but nothing comes out
by: Anonymous

I tried all of the suggested the needles banging the back, running vinegar through the lines...just to name a few. We were about to throw it out and as a last ditch effort I filled the bottom of the water reserve with CLR (Calcium, Lime and Rust remover). I filled it about an inch and then took a turkey baster and filled it with the CLR and forced it through the holes in the bottom of the water reserve several times. After that I removed the water reserve, turned the machine upside down over the sink and used the turkey baster filled with CLR to force the solution into the needle that pokes the K cups. I did this several times. When I plugged it back and returned the reserve to it's spot I turned it on and it made a little noise. A tiny bit of water came out. I started smacking the back of the machine and tried it several more times. After a few times whatever was clogging the line must have broken loose because the cup starting filling up with water. The key seems to be to really smack the machine hard several times on the back while it's trying to brew-I think that it helps to loosen debris at the same time as the water is trying to get through the line. Just make sure to thoroughly clear the CLR out of the machine before brewing your coffee!

Feb 08, 2015
kruerig 2.0
by: Anonymous

Bought one in Nov 2014 . The digital display locked up Four weeks later. Called customer service and they sent a replacement. Today 2/8/15 go to brew a cup of coffee and digital display not working.only power button displays but will not turn on. A Technical display shows up displaying date manufactured but unit will not work or go to display to choose brew cycle. There seems to be issues with the K500 and K550 new digital display where they go into failure mode and coffee brewer won't work!!!
$189.00 spent for junk!!!!

Feb 06, 2015
by: Shuman73

Was going nuts trying everything from the straw to unplugging, resetting, burping, etc....didn't think this would work, but the needle that pokes into the k-cup was clogged with coffee grounds. Took a straight pin to both sides (openings of the needle that poke the hole into the cup) and this solved the problem! Take off the water resivour, tip the whole machine on its back, grab a flashlight and a straight pin or needle and get up in there on both sides!) hard to explain....Finally having my first cup of coffee at noon!

Feb 03, 2015
Please wait hot do not lift
by: Anonymous

the please wait do not lift message won't go away after its done brewing, just drips water. I've had this for only a month... Only way to brew a second cup is my unplugging and plugging back in. Help please

Feb 02, 2015
Clogged Needle
by: Anonymous

We have 'gone through' three Keurig brewers, all due to unacceptably slow brewing, even after descaling - and now our one month old Keurig 2.0 became very slow. Descaling did not help. BUT, anonymous January comment gave answer. The water supply needle was clogged and was easily unplugged with a straightened paper clip! Thanks Anonymous!

Feb 01, 2015
2.0 keeps saying add water
by: Anonymous

Had an issue with my keurig 2.0 while trying to brew a carafe pack the display kept prompting to add water but the reservoir was full. I took the reservoir off, empties the water and cleaned the container inside & out with warm soapy water. Rinse it out throughly including the water valve. Worked perfectly there after. This fix was in the book which came with the unit

Jan 30, 2015
Keurig 2.0 Won't Brew
by: Matt

I had problems this morning suddenly with my 2.0. It would not brew and had worked perfectly up until this morning. I tried a few fixes I found online and then read about the water line that feeds through the puncture needle on top of the handle. I used a safely pin to clean it out. There were some coffee grinds up it the water line blocking the water from coming out. Machine is back to working condition. Hope this helps.

Jan 28, 2015
cloged water jet
by: Rick

I to was having problems with my new 2.0 coffee brewer. The writers were absolutely correct. The pin that pierces the top of the k cup was plugged. I cleared it with a pin and water and grounds rushed out.
Problem fixed, much to my relief. It's not easy to see at first but I tilted the machine back and used a LED headlamp to see what I was doing.

Jan 24, 2015
2.0 Power on/off
by: Anonymous

Used my machine for about 2 weeks. Today, I moved it to another room so I could still have coffee while power was out in the kitchen (remodel work) - when I plugged it back in, the power button showed up. I pressed the button, and it went directly in to Preheating Mode and started pumping water immediately. The water would flow for about 2.5 cups, and shut itself off as well as the power. Or, I could hold the power button for 3 seconds and it would turn off. Customer Service had never heard of that problem before, and are replacing our machine for us. When in doubt, call customer service they are very friendly and helpful. I'll be a week or so with a KCup, but I will continue with this company due to CUSTOMER SERVICE ALONE!

Jan 24, 2015
Won't brew
by: Yeahcoffee

So I almost had a breakdown when my Kuerig wouldn't brew this morning... Then I gathered myself and goggled for help and found this site. I read through a ton of trouble shooting solutions and tried them... BOOM!!!! Fresh cup of coffee... I have had my Kuerig 3 yrs now.. It's the Platinum addition with the rinse and hot water option (which is great for instant oatmeal).. I wasn't ready to let her go yet. Before her I had a kuerig as well but wasn't as patient with problem solving as I was today and tossed it the moment it had an issue... Thank goodness for y'all's suggestions or I would be out spending yet more money on a new one!!!

Jan 23, 2015
Keurig 2.0 power button help
by: Anonymous

I got the 2.0 as a replacement for my premium one and now the power button will not work to shut off the machine after brewing but I works no problem turning the machine on. It brews fine. Just trying to see if anyone else has had this issue with it.

Jan 20, 2015
another clogged needle
by: Anonymous

Thanks for the fix! Followed posted advice & ours is working again!

Jan 17, 2015
clogged needle
by: Anonymous

I followed the advise from another comment. There is a needle on the top of the lever (you kind of need to get your head in there to see it) that gets clogged. A few gentle pokes with a safety pin and I heard a little air bubble get released. Then I was able to run the hot water and did so until there weren't any more grinds in my cup. Hope this helps!

Jan 16, 2015
Handle stuck
by: Anonymous

The handle of the Keurig won't come down to make coffee. It won't move.

Jan 16, 2015
by: Neil

My Keurig 2.0 stopped working, so I tried the cleaning of the rear spike. At first it didn't seem to work, so I tried again, then again. I did not want to damage the machine. Then it started to work, and yes, there was a lot of grounds. Now working fine..

Hope it works for you

Jan 15, 2015
Keurig 2.0 K550 doesn't brew at all
by: Annoyed

Bought this recently and got only a few cups from it. Every time we try to brew a K cup, it shuts off completely and resets the whole machine. Does the same if I try to brew hot water or do a cleansing brew.Tried taking the water tank off and put back on unplugging it. Still not working.

Jan 12, 2015
2.0 wouldn't brew
by: Anonymous

Cleaned top needle with paper clip. Grains of coffee were blocking it. Now it works.

Jan 12, 2015
So glad I found this thread
by: Andie

I was getting ready to trash my Keurig. It is my "office" Keurig and has been in storage for over a year and a half. I'm getting ready to go back to work so I decided to get it out and get it ready. Well, it did the crazy blinking lights thingy. I did what others did. I turned it upside down and shook it hard a few times. That did the trick. I'm finishing the descaling and it will be ready to go! I was not ready to dish out $100 again when this one was only a few years old.

Jan 11, 2015
Keurig 2.0 easy fix
by: tcbperez

I've searched so many websites and most of them suggest taking the unit back. Try this first. Once you open the lid look under it and you'll see 2 "nozzles" the one towards the back is the problem. Take a tooth pick and stick it in the hole. Rotate the tooth pick a couple of times. That should fix it. Run a cup or two of hot water and you'll see grinds in the cup. Good luck

Jan 10, 2015
Thanks Megan Jan 1 2015
by: Boyd

Had problems as described by Megan-Tipped it upside down and shooked several times. Played with the buttons back and forth and IT WORKED! Thanks Megan

Jan 08, 2015
keurig 2.0 not pumping
by: Anonymous

I had the keuring 2.0 for 2 weeks before it malfunctioned. Would only trickle say a teaspoon then say it was finished. Didnt sound like it was pumping properly. After reading some of these tips I was going to contact keurig but their support page was down (hmmm) So I tried some of the tips from here. First I tried unclogging the point that pokes the cup from the top, with a tooth pick. I felt like pieces of the toothpick would break off so I then used a needle. A small amount of coffee grounds came out. I also unplugged the machine, took off the water tank, flipped it over the sink and gave a few hard smacks. After that I ran the water cycle and the water came out light brown with coffee grounds in the bottom of the cup. So I came to the conclusion the sharp tip was clogged. Give it try before you give up!

Jan 08, 2015
Keurig 2.0 stuck in preheating
by: Anonymous

Called customer service ... very nice. You need to have the silver handle all the way down ... worked for me. Hope this helps.

Jan 07, 2015
2.0 and preheating message
by: DMC

I called their customer service, which by the way required a detective to find it, and spoke to a very nice lady who helped me.

After plugging, unplugging, adding more water, checking everything else mentioned the customer service rep asked me if i was getting any kind of heat in the back?? No. She then asked me if the handle was all the way down. NO. After pushing the handle down which is counterintuitive when you get the message where it needs to preheat,it began heating up and now it works.

Anyway, if none of this works try this:

1 866-901-2739


Jan 07, 2015
by: Anonymous

My new keurig 550 would not preheat and was not brewing properly. The water was just dribbling out. I called the hotline, the Csr was great, walked me through all the cleaning steps. I had not cleaned the bottom needle! Ran 3 cycles of hot water and voila ! It's working again

Jan 06, 2015
by: Anonymous

Just got the 2.0 for Christmas. It will not work. Piece of crap

Jan 05, 2015
Keurig 2.0
by: 4ksmom

My new Keurig 2.0 just keeps saying preheating. It has been working great. Today my electric went out and when it came back on I couldn't get my Kuerig to work. It just keeps saying. "Preheating". Help.

Jan 04, 2015
2.0 B550 Stopped Pumping
by: Anonymous

Well. my Christmas present just died only 6 days after opening it. WTF. I spent $200+ for a coffe e maker that dies. Will be returning it. Thinking about just getting the old french press out again. :)

Jan 03, 2015
Keurig won't brew
by: Kim

Ok, I tried all of the suggestions and none of them worked for me! So, I thought if this is a possible air bubble in the line what would be the easiest way to dislodge it? A STRAW!! I put a straw over the little nipple where the tank fits over and blew!! And BOOM, IT WORKED just as I had hoped. I hope this is a helpful suggestion and works for some other frustraied coffee drinker.

Your welcome!!

Jan 01, 2015
Don't give up!!
by: Megan

WOW... I feel compelled to post on here, because it finally WORKED. I turned my Keurig over not once, not twice, but at least a half dozen times! I hit the bottom up to 20 times during each session. My hand and wrist hurt so badly, so I eventually put a towel on the bottom and used a hand-held can opener to thud the machine. I didn't have a ton of water or any gunk spew out, and there was no "burp"... But rather a tiny gurgle once the water reservoir was replaced... And then it actually worked!! I'm still dumbfounded. I ran a full carafe of vinegar through, and then two full carafes clean water - but I forgot to let the vinegar sit in the machine for four hours to descale. My first cup of coffee tasted just a little weird, so maybe tomorrow I'll buy more vinegar and do a proper descaling. Oh, and this was all after letting my machine sit in a non-climate controlled storage unit for over a year. The model is b60, and I was getting the "Not Ready" message until the machine would shut off after about a minute or so. Bottom line - don't give up!!

Jan 01, 2015
keurig 2.0 brewer
by: Anonymous

I think I found out why the brewer would (cannot) brew a carafie all of the time. It is a back pressure issue of the vent/air intake hose. After my second brewer replacment I decided to take it appart and found that the hose is partially crimped. My fix was to add some extra length to the hose (with a coupler) to give it more slack. Now it works every time. This is the hose at the top of the machine behind the water resvior - looks like a ellen wrench hole.

Dec 31, 2014
by: Frances

Yup, brewing and it spit 3 times and nothing happening. I came across this site. (Thank heavens) took out the water resevior, turned it over the sink banged it here and there and viola! The perfect cup of coffee.
Thanks for the info!

Dec 28, 2014
annoying clicking noise
by: Anonymous

Got the Keurig 2.0 for christmas. it works but makes an annoying clicking sound. any suggestions?

Dec 28, 2014
please help
by: Anonymous

i have the older version with no fancy led screen. But it wont brew. was flashing de scale, unplugged it, descale is gone...please help...NEED COFFEE!!!

Dec 25, 2014
Add water please
by: Care

It just says add water please.. Tried all trouble shooting on issue and nothing won't continue after add water please.. Can't get to main screen it's brand new..

Dec 24, 2014
Brand new 2.0
by: Anonymous

Plugged it in went thought the steps n it just keeps saying preheating n spitting out water? Then shuts off!! Anyone know what's wrong with this dam thing?

Dec 20, 2014
Keurig Unreliable Junk
by: Anonymous

Piece of junk. Brews when it decides to. Not when I push the button. Had to hit it to get it to work .

Dec 12, 2014
Becky / 11-2214
by: Anonymous

Thank you Becky !
I took your advice when my kuerig went bonkers & wouldn't make coffee. When plugged I the screen PLINKED "NOT READY", no water light, & I could not turn the machine off. Real aggravating!!!! After reading everyone problems & solutions I read yours about holiding the 2 small buttons down for 5 seconds then pressing the menu button while continuing to hold the two small button. Presto, the machine cut off & I was able to turn on & it's like new. Thanks again !!!

Dec 11, 2014
blinking blue lights
by: Carole

I've had my machine 5 years and first problem. I unplugged and immediately plugged back in and works fine.

Dec 08, 2014
Add water button won't go off
by: Anonymous

My Kerig won't brew. The add water button stays on

Dec 05, 2014
Not ready
by: Anonymous

I followed all of the suggestions! It worked!

Dec 05, 2014
heat light somes on and quickly shuts off - no coffee
by: Anonymous

The heat light comes on when you first turn the power on and then quickly shuts off . .thus no coffee, Can you help me?

Nov 26, 2014
Spanking it helped!
by: Anonymous

Keurig staff didn't offer any troubleshooting help, but thanks to the spanks and some button holding in different sequences we go it to work again!

Nov 13, 2014
Two button tactic
by: Thank You Jesus!

On ours, it turned off right when pressing "Hot Water" and "Rinse" at the same time. Thank you to those who shared their resurrection keurig wisdom!

Oct 24, 2014
help .
by: Anonymous

i have the keurig 2.0 & ive tried everything dumped the water out & added new water . cleaned the inside of where the kcups go & nothing . turned it off and nothing either ! please help anyone ?

Oct 19, 2014
Unsuccessful attempts
by: Anonymous

I beat the thing blow the straw used the paper clip with no luck. My Keurig still not working I have the K75.

Oct 18, 2014
by: Anonymous

The suggestion of spanking the Kahrig worked!

Oct 01, 2014
I don't believe it, it worked!
by: Clinton-Paul

I had the 'Not Ready' issue.
I did what everyone here suggested:
1. unplug the k60
2. take off the water reservoir
3. take it to the sink
4. turn it upside down
5. whack it
6. put everything back on
7. plug it in
and it works!

Aug 19, 2014
wrong telephone number
by: Anonymous

you gave the phone for green mountain coffee, not the keurig brewer system. 866-901-2739.

Apr 23, 2014
sequence of events!!
by: mike r

I just got a keurig, and was only able to brew ONe cup after the initial clean .. my wife couldn't get it to work, and it was purchased for her to use!! I didn't think it was defective .. but .. I tried the slap the bottom thing, still wouldn't brew! Then I went back and tried it again .. that's when I asked her if she'd put the pod in before she turned the unit on. She had. THAT was the problem.

The sequence is supposed to go like THIS:

1. Turn the machine on (I don't think leaving it on is necessary, it heats up faster than our old electric kettle!), and wait until it says READY TO BREW.
2. Lift the handle and open the pod lid.
3. THEN put the pod in and close the lid.
4. The lights flashed as they SHOULD HAVE!

Aug 04, 2011
keurig coffemaker
by: Anonymous

Well, add me to the list--I have had this piece of crap for only 19 months. I have descaled and I ran vinegar through it and nothing. I am totally disappointed with this coffeemaker. I will never purchase another Keurig or anything related to this company.

Editor's Note: Read the comments here. You may find the "slap and burp" approach works for your machine.

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