How can I descale my Keurig K-Cup brewer?

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How can I descale my Keurig K-Cup brewer?

by Selena
(Granbury, Texas)

QUESTION:

I have a Keurig B60 coffee maker and the display is telling me to descale the brewer. But it doesn't tell me how! What do I do?

ANSWER:

Selena, hi

We have a Keurig B60 Special Edition ourselves and were stumped when we first saw that message on the brewer.

There are a number of ways to descale a brewer, the least expensive being to run some vinegar through the machine a couple of times, and then run cold water through a few more times to rinse it.

If, like us, you worry about a lingering vinegar taste, the easiest way is to use a product recommended by Keurig, called Dezcal Cleaner.

Good luck!

For information on alternative one cup coffee makers, check out these pages:

The Tassimo T20

The best single cup coffee makers (Scroll down past the Keurig video for information on alternative brewers.)

UPDATE: For a ton more answers to help fix your Keurig brewer, scroll down and read the comments below!

Comments for
How can I descale my Keurig K-Cup brewer?

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Feb 01, 2012

I bow to the coffe gods at Coffee Detective!
by: Suzanne

I got the Descale message on my Cuisinart Keurig this morning and didn't know what to do. I tried the vinegar but it would n't go... Off to Google I go and find this page that says to 'spank it', I laughed and thought yeah right, and then read it over and over on the page of comments that encouraged others that yes, spanking your Keurig works. So off I went and spanked my Keurig and HOLY CRAP - it worked.
I guess it's dirty in more way than one!

Jan 31, 2012

I'll be damned
by: Anonymous

Read all these comments and laughed out loud. Our Keurig stopped working during a dinner party and I wasn't happy at all. My husband was ready to take it apart (because that's what you guys like to do). I told him to "spank" the keurig. He flew the bull crap flag then did what I told him to do. Dang it the thing is fixed. I'm a believer!!!!!

Jan 25, 2012

You guys ROCK!
by: CaffeinatedGirl

After days of finding coffee elsewhere, descaling my Keurig, and trying everything I could think of to get the dag blasted thing to work...
I woke up this morning, and my Keurig gave me nothing. No hot water, and certainly not hot dark caffeinated goodness. I was mentally preparing myself for a burial at the dump and resorting back to good, faithful Mr. Coffee. He's never let me down like my fun loving, simple Keurig.
I sat on my couch and asked my therapist, Google, "Why won't my Keurig make coffee?" and he led to me the best support group EVER!
I showed my Keurig who's boss, gave it a good spanking, and now it's giving me coffee.
My co-workers shall live to see another day.

Jan 24, 2012

Descaling -spanking
by: Anonymous

I thought I was going to kill my husband when I saw him "spanking" our Keurig, but it worked when nothing else would!

Jan 24, 2012

Sloshing beats spanking
by: Skeptical

Like everyone else, I got the dreaded "De-scale" indicator and I have to admit, with the water I put through my Keurig, I was in disbelief. Yes, I understand minerals are in water and some folks actually add minerals to "purified" water for flavor but the water my Keurig has digested is distilled and the unit is just over a year old. I've got drip brewers that are old enough to buy whiskey!

I went for a morning cup of coffee and got a partial cup. The pump sounded like it was working but not moving water while the De-scale light was on. I did the vinegar routine and that took it from inconsistent to inoperable. Nothing came out after my cleaning spree. I tried several times on several different days with the same result: It would warm up, say it is ready, spin a pump and viola, nothing, nada, zip.

Upset with the thought that I get to tear this thing apart while my old coffee pot provided me with the nectar of motivation, I read the posts here that suggest beating the pot like a rented mule. Thumping electrical devices is hardly a good idea but hey, I needed an emotional outlet and I spanked that thing like a porn star and then tried to see if it would push water. It didn't.

Once thing I did notice when I tipped it is it has quite a bit of water in it so instead of beating it over the sink, I tried "sloshing" it while it was on its side. I rocked it back and forth and drained "gulps" of water in it out of the top.

I plugged it back in, hit the brew button and it pushed the water with the energy of a rock star. I suspect there is something floating in the water that obstructs the pump inlet and my sloshing merely displaced it. I'll tear this thing apart at a later time to get it out but thought I would add to this thread that disrupting the water in the internal reservoir does indeed seem to restore operation (although I suspect temporarily unless the debris clears the line and can purge)

Thanks for sharing, great idea!

Jan 17, 2012

omg it works!!!!
by: Anonymous

i really can't believe this works!!!!I am now a believer of testimonies found on the internet.

if anybody is reading this and still skeptical, just go try it and you will find yourself commenting on this page like i am!!!

My husband woke me up yesterday morning saying the keurig was broken.i get out of the freezing bed to go prove him wrong. I plug it in, and it lights up.i say "see, you're an idiot, it works."
he says "yeah yeah yeah, try and brew a cup and then see who the idiot is."

well, i pour water in.he says "i already did that.it is broken."
I check to see if it is loaded-it is.
I close the lid, and press brew.

And i hear it steaming.

I dismiss my husband and say "See, it works.you're an idiot."
i walk away. a minute or so later, I come back to the machine-NO COFFEE!

I dump the machine over, empty out the water, and start over.

NO COFFEE STILL.

aww man-are you serious?!
you mean my husband is RIGHT?!
you mean i have to take my louis vuitton bag money and donate some of it to get a new kuerig!!?
but i want my bag! I've been eyeballing it all week!!!That was my gift to myself for my next day off of work!!!

so, defeated, i tell my husband goodbye as he goes to work, and i spend all day in bed depressed, looking at new kuerigs online.

I decide to google the symptoms of my machine, and it leads me hear.

I had a few chuckles over the "idiots" who 'spank their kuerig mercilessly.'

after about 35 minutes of reading these comments, i figure 'what the hey-might as well try it since the thing is pretty much going into the trash tomorrow morning anyways.' (no warrenty, no interest in getting it repaired anyways).

Well, I go back to the sink, flip it over just like i did earlier to empty it...and I start beating it mercilessly also. I've never smacked a machine before, so i just banged it on all sides a few times with my hand.

I flip it back over, pour some water in and press brew as i heat up a cup of water in the microwave to make myself a tea (since i am SO sure that everyone online is a bunch of fools for thinking this works.)

GUESS wHO IS currently SIPPING a fresh cup of joe!!!

ME!

thank you!

to all other non-believers:spank that coffee machine til it behaves!!!

I'll be enjoying my new bag in just a few hours! Can barely wait!!!

Jan 16, 2012

hmmmm
by: Anonymous

I had the de-scale light this morning, after brewing vinegar all day, i decided to give it the ol spanking.....now i lost all power to the unit....no lights, nothing. Any Ideas?

Jan 10, 2012

This is a Riot!!
by: Anonymous

We are amazed....my husband just spanked our Keurig Platnum and after months of our machine under brewing and running slow and us descaling, cleaning needles plus trying to figure out what is wrong with our coffee maker....it's working again!! Thanks to all who posted before us!! THIS IS A RIOT!!

Jan 05, 2012

WOW
by: BCR

Ok I thought you were all full of it but I was having coffee withdrawls so I tried the old shake and burp. It actually worked after one try. Full cup!!!! Your my hero!!!!!

Jan 03, 2012

Tassmimo Pump needed a Whack!
by: Java Addict

Just thought I'd add that our Tassimo (well used for exactly 3 yrs) started sounding a bit funny and then just wouldn't brew... would start to make the usual noises and would stop with all the lights a flashin! My husband took the cover off and couldn't see any obvious problems so gave the pump a good smack with his screwdriver and it fixed it! (He was thinking along the lines of the car he had as a teen, when the fuel pump was dying he'd get out the trusty hammer to get it going again). Anyways, it's been working great for another month and still seeing lots of daily use :)

Jan 03, 2012

CRAZY
by: LOUIE

thought u people were crazy , but hey tried it and it worked , go figure !!!!! COFFEE AGAIN !!!!

Jan 02, 2012

never say never!!
by: I can smell the coffee

I have an 8 year-old, $300, early model Keurig single-cup brewer that worked fine the last time I used it, which was about 5 years ago. I bought it for work and in my last job my employer kept moving everyone around to different offices. Professional staff always had to move our own stuff and furniture (I worked at a major university) so eventually I carted my Keurig home and put it away in my basement so that I wouldn’t have to keep lugging it from workspace to workspace. So, this Keurig’s been in storage for about 5 years now. I took it out a couple weeks ago and set it up. It turned on but would not brew a single drop. It heated up, the lights lit up, but when I hit the brew button absolutely nothing happened. I tried calling the Keurig people but kept getting the call center and they said someone would call me back. I did actually get 2 return voice messages but of course when I tried to call them back, I got the call center again and had to leave another message. I was never able to talk to an actual customer service person. So, once again I put my 8yo keurig away, with the intention of setting it on the curb, and I bought a new Keurig model on special right before Christmas. Actually, I bought 2 models right before Christmas. The first didn’t work at all so I returned it to Target and exchanged it for a bigger Keurig model. When I set the 2nd one up, it did produce a coffee, a cider, and a hot chocolate in succession. They looked fine, but each one tasted and smelled horrible and was absolutely undrinkable. Then, while trying to figure out that taste/smell problem, I stumbled across this posting and all the comments about spanking. Reading through them, I once again took out my 8 year old Keurig, propped it over the kitchen sink and spanked it mercilessly. Then I reset it up and filled the reservoir with water, turned it on, waited till the brew button light came on and hit the brew button. Et voila! Water dripped through the machine successfully. Then I ran 2 reservoir-fuls of vinegar and 2 more of water through it. Fingers crossed, tomorrow I will have my first cup of coffee in my 8yo brewer without any of the yucky smells and tastes that apparently come with the new brewers. After that long-awaited single cup, I shall pack up the 3rd new brewer and march it back to Target straight-away!!

Many thanks to everyone who wrote to suggest the spank and slap solution for the non-brewing problem. Just goes to prove “never say never!” Fingers crossed for tomorrow’s cuppa joe.

Jan 02, 2012

Keurig B40
by: JT

Had my Keurig for a year and love it. Today it started a descale process on its own. What a huge mess! I unplugged it and cleaned my Keurig and my counter. Now when I plug it back in all LEDs flash. Of course I'm out of warranty. I need my coffee! Any help or is the flashing lights of death?

Jan 02, 2012

I can't believe this worked!
by: Debbie in MS

I was on my way to Sams to replace my two year old machine, saw this blog. Turned the machine and beat the crap out of it and voila, COFFEE!!! Thanks!!

Jan 02, 2012

It WORKS
by: Slapmaster

Flipped it over and slapped its bottom while saying "bad coffee maker". It spit up a few grinds and now works like new.......

Jan 02, 2012

Second Time Around...
by: Anonymous

Second time this happened! First time spanking worked, the second time I couldn't get it to burp.

But air at 90 PSI, did the trick.

Trying the burbing, if that doesn't work blow it out

Dec 31, 2011

Spank your Keurig
by: Anonymous

Holy shiznit, I woke up this New Year's eve morning and all I wanted was nice cup of coffee.....Then, frick,the ol' DE-SCALE. Thanks to the Coffee Detective and all of the contributions, spanked it a few times and we're back in business. Merry Christmas and Happy New Year to all.

Dec 30, 2011

Yay coffee!
by: Anonymous

OMG! This is hilarious! It works again!!! I love you all!!! :-)

Dec 28, 2011

Slap that Keurig!
by: Maha

WOW! THE SLAP AND BURP METHOD REALLY WORKS! THANKS! :)

Dec 28, 2011

spanked !
by: Happier

My machine started to act up after only 1 week...took 3 spankings , but now it's behaving.

Dec 26, 2011

Beat it!
by: Anonymous

Beats me why it works, but I too have tried the "beat it" method. I love my Keurig, but it had started brewing short cups. Then the descale light came on. Tried to run the vinegar through it, but it would only drip out. Then I turned it over, beat it and wonder of wonders, it is now working.

Dec 24, 2011

Spank that baby!
by: Happy in NY

Two minutes to read these posts, two minutes to flip and spank my machine and now it works like new. A solution in less than 5 minutes. Life is good.

Dec 22, 2011

Spanking Works
by: Lotus

All I can say is WOW.

Who have thought. I was very upset after 7 months with a 300 dollar Keurig that it wasn't working properly. Spanking must dislodge the deposits. Thank you I can now enjoy a full cup of coffee.

Dec 20, 2011

wow! Thank you!!!
by: Anonymous

Thank you so much for posting this! I unplugged my Keurig brewer and flipped it up-side-down for a few times and it really fixed the "de-scale"!! Thank you thank you!!!

Dec 20, 2011

SPANKING IS A GOOD THING!!!!!!
by: Anonymous

Spanking is such a good thing,My Keurig wasn't brewing a full cup so i did the vinager thing and still no luck.So i figured seeing how spanking helped me as i kid i'd try it out and WOW i have great coffee again!!!!

Dec 18, 2011

Surprised
by: Bryan

I was skeptical about the spanking but Itried it and it worked like a charm.

Dec 14, 2011

Just a little love tap! Or two..
by: The Bug Lady

Thank you to all your comments. I've had my coffee maker for over a year. It gets multiple uses throughout the day. I have 3 teenagers who love it also. It just quit working here about a month ago, to our HUGE dismay. After much research and descaling and the store bought products running through the machine, panic ensued when nothing helped. My 17 year old daughter, said, check out the blog." Just like that, we read, flip it over and whack it a couple of times. Wala!! We are back in business. Quick and easy! It works better than ever. Thank you for bringing peace and coffee back into our home. God Bless Hot coffee.

Dec 11, 2011

Can't believe spanking a brewer worked!
by: Tina

Today, my keurig started acting crazy. The brewing light stayed on for a LONG time, then when it finally brewed it was a partial cup. I haven't descaled and prefer not to as I've read it's impossible to get the vinegar taste out of your machine. Anyway, as suggested below, I turned it upside down and banged on the bottom of it. It worked! Thanks everyone!!!

Dec 10, 2011

It worked!!!!
by: Anonymous

Wow....We were having the same problem for a couple months now. Told my husband..he beat it...now full cups!!!

Dec 08, 2011

Dittos
by: Anonymous

Slapping silly worked for me too...Thanks Coffee Detective. You are a super sleuth :)

Dec 07, 2011

free warranty
by: JulesBo

If you're a Green Mountain customer on their automatic-shipping plan, Green Mt. will replace your machine free of charge. They don't go out of their way to advertise it, but I called to cancel my "membership" because my 3-year-old Keurig wasn't working properly, and they sent me a new machine immediately!

Now that I read your comments, I bet cleaning the pins would've fixed it. But, I'm glad I got a new one because I had one of the old, loud vibrating ones. Wow they're quiet now!

So, just FYI, if you want basically a free lifetime warranty, buy your K Cups from GM.

Dec 03, 2011

Slapping works
by: DT

Almost went crazy when the Cuisinart model stopped working after just a few months. The same thing with our last Keurig only I just got rid of it.

Saw these responses and tried it out and we are back in business.

Had to slap it and shake it about three times with increasing results after each time. The last one did the trick and black coffee grounds came out and it is working again.

If so many people are having difficulties why aren't they changing the design.

I won't buy another one but glad this one is working now!

Dec 03, 2011

THANK YOU
by: Stephanie in NE

AGGHH! Thank you to ALL of you for your comments! I've had my Keurig about 11 months, descaled this morning....and then NOTHING. I was so mad I wanted to throw it out the window! I came here, read your comments, pounded on it a few times, and voila! Running again! Thank you ever so much!

Dec 02, 2011

walla!
by: kevink

I beat it like it owed me money! Now it works!

Dec 01, 2011

Beat it!!!
by: Anonymous

I'm amazed! I was soooo annoyed with the descaling message and no water flow - but low and behold, one good whack and it's all good! :) Thanks everyone!

Nov 30, 2011

Birthday present
by: Anonymous

I got this brand new 2 days ago had 2 cups of coffee now all it does is flash the red brew button and shuts off. I tried smacking it but nothing. It is 4am and I need a cup of coffee!!! now what?

Nov 27, 2011

omfg burping actually worked
by: Anonymous

i had the same problems as many of the posts coffee wouldn't brew descale light on and so on. tried everything and low and behold burping worked.

Nov 27, 2011

What???!!!! Spank????
by: Anonymous

Thanks to everyone out there who suggested the "spanking"...it works!!!!

Nov 26, 2011

Great Tips Thank You All..
by: BonnieCR

I was on my 7 month..no problem ever..but people said you should desale it ..so I did..it didnt get to a 3rd cup and did nothing but humm. I walked away admittingly upset with thoughts of how they must design it this way so you have to a new one..went right to google and my fellow keurig users .. and yes solutions to the issue..straw blowing..tooth picking..bottom rapping methods that restored my machine to better than out of the box use. I will tell all the people I have purchase a Keurig for and friends that I have referred.
THANKS!

Nov 26, 2011

How to descale Keurig
by: Anonymous

I live in Texas; we have horrible water that leaves white and grey deposits everywhere in our home (where water touches.) Keurig will tell you how to descale if you lost your brochure WHICH YOU SHOULD KEEP! But I will tell you if you don't know how to get to their website - Keurig.com. Fill water reservoir with regular, white vinegar with maker turned on. Brew the vinegar into a large enough container, or just stand there and keep changing large cups. Allow to sit for four hours. Brew water through until there is no more smell of vinegar which usually takes at least two reservoirs full.

Nov 25, 2011

Slap and Burp
by: Dabirdman

YOU SAVED THANKSGIVING!!!!!!!!!!!! Thanks for the Slap and Burp info-it worked like a charm.

Nov 24, 2011

OMG
by: Anonymous

Thank goodness for the internet! I was about to return my 2nd Keurig until I logged on and saw everyone's comments. I de-scaled a few days ago, had 1 day of great coffee and then she decided to quit! I read the posts so I flipped her upside down, beat her a little and bam............she works again! I am so excited that I don't have to go to work on Black Friday without my 2 cups of coffee first!

Nov 23, 2011

Spank That Than!!!
by: Mgunz30

Thanks to whoever put this crazy idea out here. I did the de-scale thing twice. All I got was vinegar tasting coffee. Once I got that taste out of mouth and my machine, I turned it over and spanked that thang. Works good.

Nov 22, 2011

OMG!!!!
by: Catherine H

Though you where all crazy!I LOVE my Keurig machines,yes machines have them every where lake,home,kids house.So when they are not work my world ends.So I did it, upside down in the sink it went and smacked it about 5 times on the bottom,put it back together and YES!!!!!! it works.THANK YOU SOOOO MUCH.

Nov 19, 2011

Blow and Burp works!
by: Tom Brady's biggest fan

My Keurig wouldn't draw any water into the pump. Rather than using a compressor, bicycle pump or can of compressed air, I used a "bendy" drinking straw. I bent the straw and placed the short end of the straw over the hose on the top of the resevoir and blew continously on the other end. Water spurted everywhere! Then I turned the unit up-side-down in the sink, put the straw in place over the hose, and blew again until no water ran out. I slapped the bottom 4 times and turned the unit upright again. For good measure, I placed the straw over the hose a 3rd time and blew out any remaining water and air. I plugged in the unit, replaced the reservoir, pressed Power and it started drawing water and heated. Yippee! Back in business! Thanks for the plethora of tips!

Nov 17, 2011

Sometimes vinegar will cause the problem
by: M Colins

I havent descaled my Keurig for about a year so I decided to do it before the light popped on to do it. I got about half the vinegar in and it started acting like it was plugged, so its apparent to me that the vinegar will dissolve scale and apparently loosen it so it can clog the unit.

Judging from the above comments I shouldnt have any trouble clearing it using one of a few techniques. Will report back if it doesnt work.

Nov 16, 2011

dezcaling
by: Anonymous

yes i have an keurig platinum an its reading descale an i have used white vingar that didnt work now im using Dezcal an it still saying de-scale? what is the problem?

Nov 15, 2011

AMAZING!
by: Anonymous

The ole smack and burp trick worked wonders. thank you thank you thank you!

Nov 13, 2011

Burping works, but why?
by: Paul

You would think that spending $200 on a coffee machine would be enough not to have to resort to regularly unplugging, turning overhand banging the bottom really hard every week or so? Kenton needs to recall these mahines and replace them at no charge.

Nov 13, 2011

Don' have to get a Keurig for Christmas anymore
by: Anonymous

Descaling light stayed on. Whenever I tried to brew a cup, it would say "Brewing" and nothin'. The cup would stay lit with "Ready". I didn't remember seeing that before. Found this trend, turned it upside down and smacked the thing on the bottom over and over. I finally got dribbles of water out. Then I found a straw, removed the water reservior and blew air into the hole at the base where the water goes in AND at the pin that pierces the K-cup. WOW, now that's coffee! Thank you all for posting your fabulous tricks, they sure helped me and my morning shine brightly again = )

Nov 13, 2011

Thank you all you spankers
by: Anonymous

I tried time-outs to no avail. Finally resorted to spanking and now my Keurig isn't acting up any more.

Nov 10, 2011

Worked for me too!
by: Anonymous

Turning it upside down and thumong it a few times worked for me too!

Nov 08, 2011

Keurig...too much maintenance time!
by: Dave

Having similar descaling problems as others...have wasted hours on this thing. I have decided to use the regular coffee machine...at least it works (when I add up all the time fighting with the Keurig, the regular coffee maker is actually faster). Not worth the hassle...I will wait for someone to improve the design before dealing with the k-cup kalamity again!

Nov 08, 2011

Who woulda thunk?!!
by: Deb

OMG!!! Spanking really worked!

Nov 06, 2011

AMAZING
by: Steve

After cleaning with vinegar 3 times, the thing just would not work, I mean like not at all. De-scale light would stay on and hardly any water would come out. Really didnt want to tip it upside down, but wen the the sink, tiped it upside down. A bit leaked out, smacked the bottom about five times. Turned it back in and plugged it in and works like new. Who would have thunk it. lol

Nov 06, 2011

Water Steam Good...K Cup Stream Non-Existent
by: Valerie B.

@ Mike K. from Virginia...my machine has been doing the exact same thing...brews hot water fine, but I only get a trickle when I insert a K Cup. I just took everyone's advice. I spanked the machine (slight improvement), used the bicycle pump on the white tube at the top of the water resevoir and spanked it again...now seem to be getting a decent stream from a K Cup. I'll see how long it lasts.

Nov 05, 2011

Get the water out
by: Anonymous

Tried the burp method, but still wasn't getting the right size cup of water to come out. Got a bicycle pump (as suggested in this blog) and held it to the little white tube at the top of where the tank sits and pumped the air through. More than 8 oz. of water came out of the machine as we kept pumping. Now brewing the right size cup of coffee that tastes great.

Nov 05, 2011

"Spankings"
by: Ant

Just got done "spanking" my Keurig and lo and behold the descale signal disappeared. I guess all the residual coffee grounds got loose and fell into a "black hole" to disappear forever and never to be heard from again! Does work!

Nov 05, 2011

+1 on the beating
by: Anonymous

I think I caused the problem by turning the machine on and immediately yanking out the reservoir (it was almost empty). Then the machine wouldn't brew. I blew the water out through the vent (yes, I blew on it with my mouth -- I don't have a compressed air source) and still nothing. A few whacks on the bottom of the unit while holding it upside down over the sink, and 'voila!' -- it works like new again.

Hitting it must re-seat some type of flapper valve in the pump (think toilet reservoir) -- but whatever it is, it worked for me.

Nov 02, 2011

Whacking it does wonders
by: Anonymous

I never comment on anything, but I couldn't get my Keurig to brew (only drips of coffee was coming out and the k cup exit hole was clean). I took the advice of emptying the keurig over the sink, whacking it on the counter and low and behold...it worked!!! Full cup of coffee in my hands now; all is right in the world. :)

Nov 02, 2011

funny!!! but it really works!
by: Virginia

We tried different things and finally read the comment about spanking the bottom of the Keurig. I did and it worked! The de-scale message also dissappeared! Thank you very much!!!

Nov 02, 2011

Worked for me!
by: Anonymous

The burping method worked for me! I removed the reservoir, turned my Keurig upside down over the sink and gave a few gentle hits on the bottom, then blew out the vent line by the reservoir with a computer duster. Lots of coffee grinds blew out with water when I used the duster. Working like new again, thanks!

Nov 01, 2011

Really cool
by: Steve

Spanking the bottom really works wish I would have found this blog for first keurig would have saved lots of money and heartache tyvm

Oct 30, 2011

Burping does work
by: Anonymous

I am amazed the hitting really worked. Thank you !!

Oct 30, 2011

Warning against burping method
by: Bruce

After descaling I too had the scaling message appear and it was not producing the same amount of water each time. As a result I tried the burp method as describes here and now I have a continual message "Not Ready" and the pump continually goes and empties the reservoir with cold water. Any suggestions? I'm about to throw it out!!!

Oct 30, 2011

Burp and Slap method
by: Gabby Girl

After searching all over the internet for an answer in "descaling" my mom's Keurig I finally decided to try this crazed method and wouldn't ya know IT REALLY DOES WORK! Took the attachments off of it turned it upside down and beat the thing, put it back together, plugged it in... and long behold.... NO MORE FLASHING "DESCALE" LIGHT! And it's making coffee just as great as when we first got it! Soo sorry for thinking you were all INSANE! ;) Thanks for the secret! <3

Oct 30, 2011

Still laughing
by: Anonymous

This is just too funny. I have never commented on anything but I couldn't resist... THIS REALLY WORKED!!

Oct 28, 2011

Thanks for the help!
by: Anonymous

Finally a full cup of coffee!

Oct 27, 2011

Burp and Slap
by: Anonymous

Hi everyone!

We laughed when we read the burp and slap method and thought we would give it a try and it actually worked!! Seriously people --flip it over the sink and give it a whack . Take out your frustrations you will be pleasantly surprised. Keurig should add this method to their frequently asked questions section....

Oct 27, 2011

Brews water, but not coffee
by: Mike K from Virginia

My keurig just started doing something odd. I've have it for over a year and use it almost every day. This morning it started not producing coffee (produced only a little coffee while in brew cycle). I thried cleaning out the toppin with a paper clip, but did not see any clog. the strange part is that when I run it without coffee it produced a full cup of hot water every time. I've done it a few times -- run with just water and it produces a full cup, run it with a Keurig coffee cup in the holder it produced only a few drops. When I pull out the coffee container it is messy with ground. Any thoughts?

Oct 26, 2011

must look funny doing this
by: Anonymous

De-scale light came on but wouldn't brew, so thought what the heck will try the burp and whack, didn't hear a burp but was so excited when it actually worked! yeah coffee.

Oct 25, 2011

Burping worked like a charm
by: Anonymous

My husband did it for me and you could actually HEAR the air come out - It really BURPS!!

Oct 23, 2011

OMG a full cup again!
by: Anonymous

I was just about to break down and buy another keurig when i decided to see if I was the only having this problem. The slap and burp method wotked perfectly, i also used the compressed air used the keep pc equipment clear, either way it worked. Thanks

Oct 22, 2011

Descaling not working
by: Anonymous

I have had my Keurig B50 since they came out some 5 or 6 years ago and descaled it per instructions whenever the descale lights up. So when it lit up this week and I descaled it 3 times and the descale sign kept coming on, I thought I was going to have to replace it. However, I came across a site that suggested cleaning the needle that pierces the k-cup with a toothpick or paperclip (being careful, it's sharp). Then ran a cup or 2 of water through. That's all there was to it. It was very dirty up there and there were coffee grounds in the first cup of water, but second cup ran clean and descale sign went off. Full cups of wonderful coffee now!

Oct 19, 2011

It Works . . .
by: Anonymous

Pushing air through the vent actually worked . . . only I didn't have an air compressor, so I just blew air through the vent with my mouth like I was blowing up a balloon, and water came out, and VOILA, I just got a full cup of water!!

Oct 18, 2011

...'De-scale' signal
by: Anonymous

My 'de-scale' came on tonight and this was the 1st website that google brought me to...so we turned it upside down, burped, wacked and then used our bicycle pump (hold it against the small plastic water piece) and pumped all the water out, it took a wile to shake all the water out but it will happen..get all the water out...just brewed a fresh cup of java and it's delish!!! Thank you everyone for your comments!!! Finally some folks we can trust haha!!!

Oct 17, 2011

Slapping Works
by: Anonymous

Removed the tank and inside K-cup holder, closed top lever,turned upside down inside the sink, whacked it very hard several times, and it totally works again! Yay! I can go back to studying all night again.

Oct 17, 2011

Our Keurig Fi
by: Carol RI

Our Keurig refused to pump water in and after reading all the resolves here - tried them. However it still refused to budge. Then after reading of the man who used his air compressor at 80 psi - we decided we couldn't kill it a it was already more dead than alive. So hubby got wild and used 100 psi and had water, water everywhere. He had done it downstairs on my dog grooming table. But it works great now - and extreme measure but hey - now we have coffee!

Oct 13, 2011

thanks
by: Anonymous

thanks, just did slap and burp and now my machine is working fine!! had to do it twice, and hit pretty hard second time, but works great.

Oct 12, 2011

tried it all
by: Anonymous

i tried all of the previously suggested ideas and still get water coming back through the valve. which of course explains why i only get a half cup. any other suggestions. i even took a syringe and fluished air and water and exptracted water from the valve. the problem areas to be on the left 'nostril" as it were" help help

Oct 12, 2011

It worked
by: Reggie

I am the Hero of the day! i used the "slap burp method" and voila we have coffee in the office again !thank you!

Oct 11, 2011

Thank you!
by: Anonymous

Thanks to all for the great advice! My wife was about to return the machine this morning and I was getting ready to drive for a cup of coffee... Then I came across this site. The smack and burp works great. Took me four times but then a perfect cup. Thank you.

Oct 10, 2011

Descaled Kuerig
by: Anonymous

We've had our Kuerig for 10 months and descale light came on this morning. So since we thought it was probably clogged, my husband got his Air Compressor out and blew thru the hole wher the water filters thru and it completely cleaned it out and it's running perfectly now. Just be careful if doing the air compressor though because it blew out some hot water.

Oct 08, 2011

What a relief!
by: Karen Romo

Max... ( my Keurig ) refused to work this morning. I was in a panic. Completely prepared to overdraft my account to buy a new one. Googled the problem. Found the burp and spanking solution ... And Viola!,..... No ISF fees!
Worked perfectly...

A thousand thanks....

Oct 06, 2011

It worked for me
by: Cathy

Amazing! Saw this site, turned it upside down, whacked hard and wala it worked. Thanks!

Oct 05, 2011

"What the hell are you doing?"
by: Lasmo2

That's what my wife yelled at me while I am pounding away at my Keurig over the sink. I flipped it back over and really started whaling on it. Ooh...my wife didn't look very happy. I placed it back on the counter, I put in her special pumpkin blend in the machine and it brewed a perfect cup. Thanks for the great tip:)

Oct 04, 2011

Smack & Whack
by: Karen

I cant believe it....I removed everything from the coffee maker, and smacked the bottom of the machine, several times, hard, put it back together , turned on and it worked FINE..NO PROBLEMS...I didnt even try to do anything else with it, I just Smacked it and worked like a charm, thanks for the suggestion and now my morning is still a good morning,cause i have my coffee and work can begin. Thanks

Oct 04, 2011

DeScale Light Remains On
by: Anonymous

I have descaled my Keurig per the Manual Instructions and the Descale light remains lit. What could be the cause, and will I be doing further harm if I continue to use my Keurig?

I would appreciate any suggestion you can offer.

Oct 02, 2011

Another amazed Whacker!
by: LydiaJemB

Followed suit from all you who went before with the whack method and found success - thanks!!!!

Oct 02, 2011

Burp and Slap -- or whack it hard worked
by: Valerie

The Burp and Slap worked.

I have the Elite version, and lately the large cup of coffee only produced about 4 ounces of coffee and veeerrrry slowly. In order to get good a cup of coffee I would run (on the same k-cup) the medium and small. But, no matter which one we chose, it took over 1.5 minutes for each to brew.

I've descaled and cleaned with no success 4 times.

Strangly enough, we drink lots of iced tea, in which we use just the water from the Keurig, and with no k-cup (add teabag later) and hitting the large, the water came through just fine and very quickly.

Was ready to go back to brewing 12 cups at a time because frankly the price of Keurig, and the individual k-cups... this was all getting expensive and I wasn't going to buy another machine that would only last a year or two.

Found this wonderful site... unplugged, removed resevour and drip tray, over the sink and whacked the heck out of it.

Put it back together and TADA.
Thank you all so much!!!

Sep 30, 2011

slap and burp
by: Ann

This is my third time in 2 years struggling with my otherwise beloved Keurig through the descale process. This time seemed futile until I read this site. Upside down and whack did the trick. Thanks!

Sep 30, 2011

It Really Works!!!
by: Kristine

It's amazing how desperate us coffee drinkers get. Slow brews, half brews, etc. De-scale light on-did the vinegar process 3x to no avail, barely an improvement. So frustrating! I rarely even go online to research stuff but here I have a very expensive coffee maker that is almost useless. So I read about the burping and was certainly skeptical but again, it's almost useless at this point so why not? Flipped it upside down, few wacks and same. Did it again, harder and now it sounds different and wouldn't "ready light' at all. Just when I thought I broke it for good I flipped it again, whacked the bottom and the sides (my hand actually hurt a bit) good and it's a miracle. It is running BEAUTIFULLY!! I didn't even remember it ran this fast before. This is seriously laugh out loud funny. Thanks everyone! : )

Sep 29, 2011

Well Well Well
by: George

It worked for me too. Turned it upside down smacked bottom. flipped it and did it again 4 times until water started to pour out and ta dah. Thanks

Sep 26, 2011

Smack it
by: Anonymous

Smack it up flip it rub it down ohhh nooooo. For real it worked.

Sep 24, 2011

Another Burping Success
by: Anonymous

I cant believe it!!! All day trying with the vinegar, paper clip tool, and no success. Finally I said Im going to give it a try and like that Im brewing a cup... :) No i know for next time...

Sep 24, 2011

TIRE PUMP
by: Anonymous

THE BURBING REALLY WORKS JUST GIVE IT A TRY I USED A BIKE PUMP IT WAS FUNNY TO LOOK AT MY SON AND I LAUGH THE WHOLE TIME . BUT IT WORKED THATS ALL THAT MATTER

Sep 24, 2011

wow!
by: Anonymous

Unbelievable!
My keurig was doing the same, descale light this morning after the last few days of half cups and loid noise.

I just tried the burp and smack.
After a few times,
let me just say, The Fonz would be proud!!!

Sep 22, 2011

Use an Air Compressor
by: Jim

I had the same problems and tried all the suggestions. The one that did the trick is the air compressor. Squirt the air into the water overflow spout (mine is a soft white elastomer). The first blast cleared the blockage and the remaining squirts cleared the pathway. Works like a charm now!

Sep 18, 2011

Wow, Wow, Wow
by: Elaine

OK, I have been fighting with my Keurig for months now. "Descale" kept flashing on my menu screen. Along with slow brewing, and very long delay before water being drawn into reservoir for next use. It also seemed like it would not be done spewing water yet and the machine would want to move onto next step in drawing water into reservoir. This was probably because of the extremely slow brew of coffee, almost like it was trying to catch up with itself.

I decided to give it a good once over with straight vinegar and q-tips & my fancy, precision tool (unbent paper clip). I did all this and ran a cycle and got a couple grinds and was feeling like I may have accomplished something when I found this website and this burping technique.

I did what everyone's been saying, unplugged it, took off reservoir and base that holds cup, turned it upside down in empty sink and whacked it a few times.

Now...I am not making a cup of coffee and wasting a k-cup at 10:35 p.m., but I can tell you this: I have been brewing a small cup repeatedly for the last 20 minutes and you cannot imagine the amount of grinds of all different sizes that wind up in the mug I am using. This has NEVER happened before after cleaning. It seems like all this was built up in the compartment above the top needle. This may be the solution to my problem! If it is not I will post again, if you don't hear from me it's because I'm too busy drinking & enjoying my coffee...

Sep 18, 2011

Burp did not work but the compressor did!
by: dflick

I tried the burp method, descale, needle cleaning, etc. Nothing would fix my 1/4 cup of coffee machine! I finally got frustrated and used my compressor and blew it through the overflow at the top of the reservoir of the machine. Water erupted from every outlet like a miniature Old Faithful. I plugged it back in and no more 1/4 cups of coffee. It fills it right to the brim! If you have a compressor, it was certainly a lot less violent than the slap method and it appears to be a bit more effective. Just make sure you don't run the machine just before blowing it out like I did to avoid the geyser effect!

Sep 18, 2011

Only have Brewing but no flow
by: Anonymous

I have the Keurig B70 that has a mind of its own.
Problem I now have is after getting the "ready" I hit brew button. Get a little water then just the Brewing notice with no flow.....
Anyone have a remedy for this???
Thanks

Sep 16, 2011

Thanks for the Slap and Burp Advice- it works!
by: Michael

Like many of you I was having problems de-scaling my Keurig. I have had it for 9 months and never had de-scaled it until this light showed up. I tried filling my reservoir with vinegar but it would only send half a cup through and after a bit, it appeared I had pump problems as it would start for about a second or two, then completely shut off. I also noticed it was not taking in vinegar from the reservoir. Just when I was about to unplug it and bring my other coffee pot back from the office, I read the slap and burp technique. I was afraid of hurting it the first time but after doing it a second time (a bit harder) I must have loosened an air bubble or something for now it works and is brewing full cups. Thanks for the advice as I do love the convenience of this machine and am glad to have it back....

Sep 16, 2011

It WORKS!!
by: Anonymous

I flipped and smacked and my Keurig works great now.
Thanks for the great tip.

Sep 15, 2011

Tired of trying to make this thing work...
by: Anonymous

After using the paper clip... nothing. The ultrasound toothbrush... nothing. Burping it finally for me!

Sep 15, 2011

Amazing!!
by: Julia

All I have to say is AMAZING, and THANK YOU!!! After spending way too long trying to figure out what the heck might be wrong with my brewer..a few burps and it's WORKING! Mmmm...coffee never tasted so good!

Sep 14, 2011

Burping/Slapping
by: Joey

I'm so glad for this site and all of your great comments. I have yet to try the burping. But I will. I just hope I don't have a flashback from my past and beat the heck out of it. lol. I'll let you guy's know how it goes. Wish me and it luck.

Sep 14, 2011

Slap it Silly
by: Anonymous

After trying ALL DAY to descale my Keurig, which I can say has been extremely frustrating and I DID want to throw it out the kitchen window!! I finally found this website and went ahead and turned it upside down over my sink and slapped it silly! It now WORKS!!! So thank you thank you thank you thank you to whoever thought of this and was nice enough to share this info on line! Now I can enjoy a cup of coffee in the morning..boy was I stressing that I might not have my morning JOE!!! Thanks!

Sep 11, 2011

KEURIG FIXED!
by: Denise

OMG!!!!! Thank you for SAVING MY MARRIAGE!!!!!!! The "beat the crap out of the keurig over the sink" method worked!!!!!!! We tried EVERYTHING and found this blog, tried it out of desperation, and it was a MIRACLE!!!!!!!!!! MUCH THANKS TO THE GENIUS THAT DISCOVERED THIS AND FIRST POSTED IT! If anyone else is ready to throw your machine out the freakin window, try beating it upside down. Working like new!

Sep 08, 2011

A New Way to Clean!
by: Anonymous

I've been reading through all this great advice and wanted to share something that I've discovered recently that may be helpful also. There's a new product out called Full Circle that I believe is only available at William-Sonoma. It's fast, easy, odorless, biodegradable and works with every machine. Tried it yesterday for the first time and absolutely loved it! Worth looking into :)

Editor's Note: not sure if it's exactly the same product, but Full Circle appears to be available at Amazon.com. Urnex Full Circle Coffee Equipment Wash 17.6 oz.

Sep 07, 2011

Just tried it..
by: rowe

Burped it 3 times but it works now...09/7/2011

Aug 28, 2011

Burp & Slap...
by: Cathy

Another successful burp & slap maneuver!

Aug 18, 2011

New Machine - Great
by: Doug Nistler

Hi JoJo,
They are pretty good about sending out new machines - but didn't they ask you to send them the cup holder off your old machine? They did me, and that make the machine pretty useless, other than using it as a backup in case your new one fails. That is, of course, you can get the old one fixed. Someone posted here, quite a while back, that he got the schematic from the patent documents. I looked on the web but never did find the patent, albeit I didn't look too hard.
Good luck.

Aug 15, 2011

To Don Nistler Re: Burp and Slap
by: JoJo

For starters ! So, Were on a first name basis. You can call me JoJo ! If, You read my last post then You would know that I said, "That I was "Anonoymous" in my 1st. comment ! That being said: I was trying to help in using the paper clip on the top piercing needle. But, I still haven't fixed the machine, but, I at least know the head is clean. You are right about the air locks, as I did notice when using the brew cycle that sometimes no bubbles in the line and sometimes there were air bubbles. I was just trying to find out if anyone had a schematic of the machine ! I also, contacted Kuerig and I have a new unit on the way, at No charge ! but, I can't see this machine going to the landfill and I know, That I could sell it on Ebay "As Is" ! But, I would rather fix-it , If, Possible !!!!

Aug 14, 2011

To Anonymous re Burp & Slap
by: Doug Nistler

For starters why don't you use your real name instead of anonymous? Makes it a much more freindly exchange.
There are no dis-assembly instructions; in a past post I explained my dis-assembly, a.k.a wrecking. The machine is put together to discourage dis-assembly. Even if you could get it dis-assembled, the process would, in itself, probably fix the problem. There are a number of valves, two pumps, feet of tubing, level probes, etc. in the machine. It's a complicated beast.
I still believe that what happens is that one of the tubes and/or valves gets air locked, a bubble of air that the pump can't push through the complex system.
Short of the Burp and Slap method, along with making sure the "hypo needles" are clean I can't suggest much more.
If the machine is not that old, try calling customer service. Mine was 1-1/2 years old and they sent me a new one, free of charge.
Good luck

Aug 14, 2011

access to using paper clip in upper head
by: JoJo

Hi, I'm Anonymous B77 and just want to add a coment about using paper clip in the upper piece, (Section "G") I am still having the problem of just a little amount coming through.I've tried to open from the back and didn't have much success. but, In the area where You lift the handle, If, You turn the machine on it's side (After pulling Electrical plug from wall and removing the tank & tray.

You will lift the handle and look to the front,You see 2 small screws 1 on top and 1 on bottom. Remove these and top piece will come off easily and expose the tube with the water that goes to the K-cup.(I tested my machine and noticed that the tube was full of water and I ran a cycle and could see only a little water came through though the tube was full) There are 2 screws that hold the thing that They tell You to use a paperclip on. Remove those 2 screws and disconnect the water line with a flat head screw driver ( working side to side )and the plastic clamp will stay in place, just be easy with it ! The piece comes out for easy use of paperclip and there are 3 holes that need to cleaned with the paperclip. I thought there was only 2 to clean !

After cleaning, You can blow throgh the water opening and if it is clear the air will pass through . As I want to be sure it's clear, I'm soaking in Vinegar & Hot water for about 3 hrs. I'm hoping that this is the fixer !!!! and I will post later if sucessful

Aug 14, 2011

Keurig Burp
by: Jay

You have got to be kidding me. I just burped my Keurig, and it actually worked.

I doubt Keurig would endorse smacking the bottom of a machine a few times.

Unbelievable...(shaking my head).

Aug 13, 2011

RE: Burp & Slap
by: Anonymous

Hi,
I have the Keurig B77 Model and it wouldn't do anything but, heat up and start to flash and It started to cycle and got to the brewing on screen and would stay in that mode until it just shut down ! I took it to the sink after removing tank & drain tray and slapped it silly and spanked it's bottom.I reassembled everything and It started and gave me a little in the cup, I did this about 4 times and it improved everytime. But, It still starts a cycle and stays on with "Brewing" message. Now, If , I hit it about 3 times ( firm ) on top in back behind the lift handle, It starts the water coming through and goes till it has a regular amount of water in the cup.

Does anyone have an idea what it needs, The pump must be working and it does come through the K-cup Holder, so, I'm thinking it must be one of the water lines that must be near the the rear top of machine. I don't have any assembly instructions to take this apart. Any Help would be appreciated .

Aug 13, 2011

Re: Burping did not work
by: Nanc

Take the water reservoir out and check and see if there is any dander, fuzz, dust motes or fairy wings in the little black springy piece that lets the water through. (OK, kidding about the fairy wings - but we have one old cat and use only filtered water AND the plug in filter in the reservoir, and still, every few months, there's enough gunk in there that I take needle nosed tweezers and clean it out, then run vinegar through to sanitize it).

Hope that helps! We've had ours now for (WOW) almost 7 years and it's giving me the De-scale message but won't drop through to descale. We have enough Keurig points to get the fancy one for half price, and I think that's in the cards. However, since I cannot be boiling water and dripping it through my K-cup the old-fashioned way every morning for coffee, I'm going to try the burp and slap until it gets here, lol!

Aug 12, 2011

Burp and Slap
by: Anonymous

You can't make this stuff up. I have been a keurig user for years and years. Became so frustrated this week after the 100th time of descaling, nothing but drops. I took the advice here and turned it over the sink, shook it up and down violently and slap it hard on the bottom. Can't BELIEVE this, but it works like it is brand new now. So many thanks to all you burp and slap commenters.

Aug 11, 2011

Burping did not work...
by: alex

Hi, I tried descaling, paper clip, and the smack/burp method, and still getting half cups of coffee, and a lot of water seems to stay in the cup and drips out when I lift the handle. When you run just water it comes out in the right quantity, but put a kcup in and we get half cups! Anyone else have a similiar problem?

Our machine is about 4 years old, so to go this long without an issue has been great. I think they made them better then!

Aug 09, 2011

Doubting Thomas now a TRUE believer
by: Anonymous

Ok, ok....logically this is not what we were all brought up with. You don't beat your machines, you are supposed to take care of it and follow the directions.

Alright then - 48oz of vinegar and 10 hours later...those directions? Suck.

Next step - call Mr. K. Cust Service is very nice, but can't talk to me now, will call me back within 24 hours.

24 hours?! Seriously????

SO....

Go online to help with frustration of not having any coffee for two entire, excruciating days. Happened upon this site and absolutely could NOT believe what I was reading. I mean, this machine was not cheap, however it's not working either.

I took the defunct, 9 month old machine over to the sink and let it have it.

My roommate looked at me like I was nuts. "What the..."

I put it back together, plugged it in and...

...I was speachless (this, a true feat for me).

It was ...

WORKING!!

I now believe (and know first hand!) that this "persuasion" did the trick!

Thank you to the one who first found this out and to all of you who let me in on this little secret!

Aug 09, 2011

Finally
by: Anonymous

I had incomplete cup volumes which did not improve after descaling with vinegar twice. I had just descaled 2 weeks ago, and I get the short cup and a descaling message or sometimes nothing. I read these comments, and without hesitation, turned off, unplugged, removed the reservoir, and took this bad boy to the sink for a burping! I beat the crap out of it and it still did the same so I thought what the heck so I did it again until water would slowly come out the top of the K cup. I put it back into service and am so glad I did. It is alive again. I will remember this always. love my As said before Don't hesitate to use this method FIRST. Another symptom it fixed was loud heating noises which I thought might be due to scale, but now think could have been air lock. They are gone.

Aug 08, 2011

Add me to the list...
by: Keurig Konnoisseur

Make me the 1,057th (you pick a number - very large) to be very frustrated with my 6 month old Keurig. This was the 2nd time I had incomplete cup volumes which did not improve after descaling with vinegar. I had just descaled preventatively 10 days ago, and I get the short cup and a descaling message. After the failure-to-cure, I read these comments, and without hesitation, turned off, unplugged, removed the reservoir, and took this bad boy to the sink for a burping! Voila'--no surprise, full cup cycles. Awesome site. Don't hesitate to use this method FIRST. Another symptom it fixed was loud heating noises which I thought might be due to scale, but now think could have been air lock. They are gone.

Aug 08, 2011

Excellent tip
by: Anonymous

I am stoked! "burped & tapped" my sluggish machine and works with renewed vigor. Extremely pleased with this tip for my beloved Keurig. Thank you.

Aug 06, 2011

Nice Trick It Worked For Me
by: Anonymous

I was only getting a half of cup on the full button.Flipped it over three good smacks and it works like new.

Aug 04, 2011

Does Keurig read these?
by: Doug Nistler

I was wondering if Keurig reads these and may now adopt the 'burping & slapping' technique when their customer service reps get a phone call for a non working machine?
I am sure it would help their bottom line. I received a new brewer after a phone call - wonder how many others they have sent out, for free, as replacements?

Aug 03, 2011

B2003 help
by: Anonymous

I have a hard plumbed b2003 unit that has stopped working. It is heating and I can hear water in it. It just will not flow. I did the paper clip trick in the needle with no results. I need to descale it. How do youndo that if it is directly plumbed? Sure could use some help as the gals in my office are getting meaner by the day!

Aug 02, 2011

Miami
by: Linda

My first time in commenting on anything, but I was so impressed.... the burping technique worked like a charm. Remove water container and turn upside down over sink, slap a couple of times and voila. Did not even attempt the vinegar run through.

Jul 28, 2011

Burping totally helped!!
by: Anonymous

What a crazy technique! I've been having issues with slower brewing and smaller cups. I cleaned the machine with vinegar but the problems remained, at least until I burped it. Thanks so much for this link and all the comments. I can't believe I'm back in business without spending a dime!!!!!

Jul 28, 2011

Yep!!
by: Anonymous

Okay I brought my prized possession all the way to Europe with me. This morning it wouldn't brew and I noticed the descale message. Quick trip to the Internet and viola... large paperclip and a few good smacks... Thanks to all for sharing.. I'm saved..

Jul 27, 2011

Pin trick and good slam
by: Anonymous

Used a pin to clear and also slammed water resevior into place and now it's working. Thanks to all for the good info.

Jul 26, 2011

Burp didn't work
by: Anonymous

I was getting the small cups, descaled with vinegar, "burped" it upside down and still the same thing so I plugged the air hole at the top of the reservoir with my finger (saw it on youtube video) and ran a cup, and it struggled while not sucking up water, so I let it do this for about 5 seconds, then took my finger off and voila full cup of coffee again.

Jul 20, 2011

the burp technique
by: Troy

Thank you!!! The burp technique worked like a charm. Back to drinking coffee. The way life should be.

Jul 20, 2011

@Dave Nistler
by: STILL just confused

Its not the same problem the others had. It was noisy and loosing its prime-The cups were not short and coffee production was happening , just slowly.
It was the same after discaling.

I did find on another blog how to clean the water screen on the bottom of our side mounted water reservoir.

Also I didn't want to hit bang or slam a 100 dollar
coffee pot.....

Jul 19, 2011

Give it a good whack
by: Anonymous

To Still Confused
I'm with Doug, give it a whack. You've tried everything? Then just try one more thing. Smack it hard on the side. It just might solve your problem. If it doesn't, well at least you've tried. Let us know what happens.

Jul 19, 2011

Another burper-cured Keurig!
by: Anonymous

Unfreakingbelievable. I too did the vinegar descale thing repeatedly and the on, off, - everything I could think of.

Found this site and the burping suggestion and sure enough the Deurig's "descale" indication turned off and the stream is now full and strong like new again.

THANK YOU!

Jul 19, 2011

Try giving it a whack
by: Doug Nistler

STILL CONFUSED -
Why do you think that hitting or burping won't help? Lots of others have been fixed by doing this.

Jul 18, 2011

Burping Works
by: Anonymous

I was going to descale. But, after reading all the posts, I decided to give burping a shot. I turned the brewer upside down and whacked the bottom a few times. My Keurig B60 brewer is working again! Thanks for all the great posts!

Jul 18, 2011

HELP PLEASE!
by: STILL just confused

My Keurig now is just very noisy when its pumping and always loosing its prime. I have to unplug it then plug it back in and hit the start button. I can not just turn it on and off. It will not help. I have descaled but it doesn't help. What is wrong? Does some one know? Don't think hitting it or burping would fix this-

Jul 18, 2011

Burping??!!!
by: Lynn

Unbelieveable! I was just about to order a new Keurig because I am tired of waking up to a "disgruntled" Keurig machine! Tried to burping of the machine - guess what? You know the answer! It worked. Back to my coffee...have a great day!

Jul 15, 2011

Really, your kidding well...
by: Anonymous

I turned it over banged the bottom and back and yep it works. HRd to believe but truce. Coffee now in the am.

Jul 13, 2011

THANK YOU SO MUCH!!!
by: Anonymous

My keurig coffee maker stopped working after about 5 months of use- the only setting that showed up was the large cup and the other two smaller ones were unlit.
When I pressed the large cup NOTHING happened- I had tried the paper clip, running water through it, nothing. Then after coming to this site I flipping it over, gave it a few whacks and WALLA! BOOM ! I'm drinking my coffee right now :) Thank you, very, very much.

Jul 13, 2011

Love the burp
by: Anonymous

Burping the machine worked!! Second time this happened and
Had to get a new machine from the company at least had a warranty!! Did not feel like going through the crap again. Love this site!! Thank you hot brewed cup of coffee and stream was faster then it had been in months!

Jul 11, 2011

descaling coffee kerig machine
by: Anonymous

WOW ! I was shocked to wake up to a note saying descale on my kerig coffee maschine. My husband just cleaned the machine with vingar and water which we do regularly. So I google descaling the Kerig machine. Read the comments. WOW !! turning off the machine and placing it over the sink! SMACKING THE BOTTOM OF THE MACHINE SEVERAL TIME... IT REALLY WORKED >I WAS IMPRESSED!!! THANKS

COFFEE's ON YEAH!!!!

Jul 08, 2011

Thanks All
by: Anonymous

The burping thing did it... Im drinking my FULL cup of coffee now...

Jul 07, 2011

Thanks! That worked!
by: Anonymous

The paper clip and the three hits upside down worked for me!

Jul 06, 2011

half a cup?
by: YaBooNi

Just got off the phone with Keurig Customer Svc, who adviced me with the paper clip and then descaling, wait 4 hours, yada yada yada.... Who can wait four hours for coffee? Tried the burping, and whaddayouknow??? It absolutely worked! Power of networking, eh? :)

Jul 06, 2011

Paperclip worked!
by: Anonymous

Thank you for the great tip to get my Keurig working again. It said it needed descaling, but since that had been done recently, I didn't think that was the problem.

Every time I started a cycle, the water came back out into the reservoir instead of into the machine.

I used a really large paperclip and put it into the spot that pierces the K-cups. It took several times to get it to work, but after that, the descale sign went off and it is now working.

Jul 05, 2011

A Good Whack REALLY works!
by: Stephanie

This site saved me from buying another machine! After beating it three hard times (I was reluctant to do this at first, but after reading all the successful posts I decided what could it hurt? It already wasn't working right!), it is working like a charm!!! THANKS!!!

Jul 04, 2011

Beat it, it works...
by: Lawrence

Same deal here, flip it over and hit it back at it thanks all!!!

Jun 29, 2011

thought descaling would be a good idea . . .
by: iswimibikeirun

I though since we've had our Keurig for 15 months without descaling, I should descale (we weren't having problems, but I thought I'd prevent them). Lo and behold, the cup sizes were inconsistent after the descaling. My husband was really irritated with me and told me I better search the internet for a solution. He thought I was crazy when I read him all these posts. But I went over and smacked it 3 times and the next cup came out correctly. I thought something was funky because too much water was filling back into the reservoir. After the whack, the water stopped refilling and we're back to full cups.

Jun 29, 2011

Annoying descale message
by: Cheryl from Bloomfield CT

Eureka! 3 burps and I'm back in business

Jun 28, 2011

Fixed
by: Anonymous

Wow, burping worked immediately. I had been having problems with the cup not filling completely. Not only did burping fix the descale issue, but fixed the other problem as well.

Jun 27, 2011

Smacking it Works!
by: Anonymous

My new keurig stopped working even though I descaled it a couple months ago. I use spring water. It wouldn't even run! Thanks to this website, I turned it upside down and smacked it and Presto! It works. I still ran white vinegar through it to see if it helps.

Jun 27, 2011

Taking it Apart
by: Anonymous

Scott W.
I understand your urge to take it apart, but trust me it is not an easy feat. Whoever came up with the design had that in mind. I took one apart after I had received a replacement and it is nearly impossible, nearly hidden screws, circlips, etc. I actually broke some pieces doing it.
In the process of taking it apart you probably would have cleared the problem anyway; which I think is caused by an air lock in either the tubing or one of the many components. In my opinion that is why the 'burping' and 'smacking' does the trick.

Jun 26, 2011

Amazing Customer Service
by: C. Gross

Just got off the phone with a Michelle,a Keurig Representative. Wonderfully helpful and patient.She walked us through all the steps and in the end told us that they never reburbish their machines and would replace ours,as the problem, which was what most of these postings weres about; descaling, no water flow, just not working as it should.
We are so very pleased with Keurig Customer Service and the way they stand behind their product.
We also just purchased a small red machine I can take to work, I recieved it earlier this week. I will be keeping this one (in good Faith) that if I should have a problem with this unit, Keurig will be as helpful as they were today.

Jun 26, 2011

Genius!
by: Amber

Whom ever discovered this method of "burping" is a GENIUS! This is my 2nd machine. I returned the first machine after only having it for 6 months because it stopped working. When this machine started doing the same thing I was really upset until I found your suggestion of burping. My machine works like a charm now.

Thank you!!

Jun 25, 2011

Restarting the Keurig
by: Scott W.

I've had my Keurig since last Christmas and it suddenly quit running yesterday. The display showed De-scale. This surprised me since we only use filtered water (and it's also very "soft water").

I wasn't sure what to do next, so I googled "Keurig Descaling". I read a PDF from Keurig outlining how to descale using vingegar, and I also saw some posts on a descaling product that comes in packets. I'm not keen on putting anything in my coffee maker other than filtered water - even after rinsing a coffee maker I'm never convinced that it's really cleaned out of descaler.

I'm very glad I looked at this website.

I took the coffee maker over to the sink to "give it the treatment". Holding it upside down, I tapped it 5 or 6 times and that was enough to allow the water in the interior reservoir to begin to drain out.

After about two or three minutes of slow draining (the water was perfectly clear by the way) I returned the Keurig to its place of honor, re-filled the exterior reservoir and turned it back on.

The coffee maker is working fine again, full speed and full volume.

I had to suppress the urge to discover the real problem by taking the coffee maker apart, - I suspect that the interior reservoir / heating tank overfills over time, causing the problem and that the coffee maker defaults to the DeScale display when it can no longer function properly.

Jun 23, 2011

Down goes Keurig!
by: Anonymous

This method really works! I just beat the crap out of my Keurig. One HARD smack was all it took and now it works like a charm!

Jun 23, 2011

descale
by: Anonymous

I came on to this site to see how to descale my brewer, expecting some sort of long explanations, after reading about ten post, i took my brewer dumped out all the water, washed out the inside of the water reservoir and the cup holder, gave it three good hits on the right side, now the descaler button is off and i am getting a full cup of coffee instead of 4oz or less.
Great advice, it works. Will keep that in mind next time that darn red light comes on.

Jun 22, 2011

Whack it!
by: Dub

Are you kidding me?!?! I feel like Fonzie... But, after 3 rounds of 48oz vinegar, with about 5 clean tanks between each, I still had the 'descale' notice.... so, what do I do?.? Check on line, and everyone is telling me to beat the crap out of my $200 coffee maker.... Ok, why not? And, like everyone else on here, it now works. So, when all else fails... flip it upside down (over the sink) and take out some pent up aggression :) Then, sit back and relax w/ a nice hot cup of joe.

Jun 22, 2011

De-scaling improper brewing
by: Loddy65

Wow, thanks to all!!...After trying vinegar and still getting very slow and wrong cup sizes the burping method worked...I had to hit it 3 times then banged it onto the counter..and bingo!!! After that, cleaned the tip and small gasket just for good measure. works like it did when I first purchased it!!

Jun 21, 2011

Wrong size cups? Hit it three times - YES it works!
by: Susieclues

We have a Cuisinart Keurig brewer that we got this past Christmas. We did all of the recommended descaling at the appropriate times. After 6 months it started brewing the wrong size cups. Chose 12 oz and you will get 8. Choose 8 and you get 4 and so on. Descaled it again and still had same problem. I found this site while researching the issue on the internet. I would never have believed it but it is true. My husband hit it three times hard on the right side and walla! Everything is back working like a charm. Thank goodness because we love our Cuisinart Keurig and thought we were going to have to send it back! Instead, I am sipping my wonderful coffee typing this! Don't be shy - hit it hard and the problem is solved.

Jun 21, 2011

Burping my Keurig
by: Anonymous

I have been searching for a fix for this crazy Keurig coffee maker for almost a year, and I ran across this site. I would not have believed it without seeing it with my own eyes. I have spent many a morning turning the machine off and on, opening and closing it, trying to get it to brew. One of my friends and her fiance have a coffee dance that they swear also works (not really). I also "descaled" multiple times with vinegar until I was blue in the face - for some reason the darn thing works fine with vinegar in it - but then it goes back to its old antics when trying to make coffee. Well, after reading the burping ideas, I just now marched into my kitchen, unplugged the machine, turned it upside down over the sink and gave it 3 good whacks on the right side (if 1 is good, 3 must be better, right?) It worked!!! Thanks a million.

Jun 21, 2011

Dumping Mine!
by: Richard Lewis (TX)

My $149.99 Keurig B60 worked great for about four months and then it went the way of other not well engineered products. That said, I have located a Bunn machine locally and will be drinking coffee from it tomorrow morning. BTW I tried the descaling bit...Bed Bath and Beyond had a solution that was supposed to keep it working like new. Two descaling sessions and several licks on the side and I had enough.

Jun 19, 2011

"You have got to be kidding me!"
by: south of Boston

That's what my husband said 3 times in a row when I came downstairs & told him, then turned our Keurig upside down in the sink, flipped it over & gave it 3 good whacks on the right side. Sure enough we're back in the caffeine. Go figure!

Jun 14, 2011

hitting it on the right did work
by: Anonymous

I thought this site was some kinda joke at first when i read all the comments about hitting it and stuff. I did try hitting it on the right side and suddenly my coffee pot started brewing the correct amount of coffee. sad i had to waste three k cups to get the right size cup of coffee to come out though. but hitting it did work.

Jun 14, 2011

Can't believe punching my coffee maker fixed it.
by: Anonymous

So, after getting the de-scale message on my Keurig for several weeks in a row (I descaled using gallons of vinegar at least once a week), I got online to investigate. I was wary about the responses to hit it on the right side, and turn it upside down. I hit it (hard) several times on the right side, and still had the de-scale light. After reading that someone "burped" theirs by turning it upside down, I decided to try that. Make sure you do this over your sink, as some murky water will escape. After doing that and whacking it a few more times in random spots, the problem is fixed!!!

Now time to enjoy the first decent cup of coffee I've had all month. :)

Jun 12, 2011

Smack Down
by: Anonymous

I am cracking up. Have been trying to get my unit brewing again after a decale message. Wella! We are now descaling and brewing after a nice smack on the side. Glad I googled my problem and found this cure.

Jun 09, 2011

I really didn't think that smacking the machine would work
by: Andrea

But it totally did! It took me a few more smacks to get it working correctly but finally the dripping sound stopped and the former short cup seemed normal again. I didn't bother trying the vinegar or de-scaling since the de-scale light was not on and most people said that it made no difference. So if you hit the back of the machine on the right hand side or maybe the middle part of the back, it should start working again, which mine seems to have done.

Thanks everyone!

Jun 04, 2011

Thanks for all the tips!
by: Anonymous

I've had my B60 for about 6 months. At 3 months had small cups, and descaling fixed it then. This time no such luck. Had water flowing back into the reservoir still after descaling. Tried slapping the machine with no success. Was about to give up, but tried turning it over to "burp" it. Worked like a charm!

May 29, 2011

The Short Cup Keurig dilemma
by: Anonymous

First thank you for these comments, of all I read in the past 2 1/2 years and 3 Keurigs later, "the whack is back" it was a miracle. Thanks Code Warrior for the great description and Doug, great description of the Gestapo interview is right on even tho you tried all the other tricks and nothing!

If this keeps up, it looks like a gift for my wife.... just because gifts (and I am tired of working on it)is going to be the Cuisinart.

Thanks

May 24, 2011

Whack the Keurig on the side, really
by: Myra

Honestly, I don't think it needs to be descaled. I was having very similar problems, tried all the "reasonable" sounding remedies, nothing worked. Last resort - I gave the coffee maker a good whack on the side (the side opposite the water reservoir). It fixed the water flow problem immediately.

There seems to be a defect in the model and I've had the issue a few times since my original post, and smacking the thing on the side works. Really. Believe me, I'm the last person you would imagine who would abuse an appliance.

May 24, 2011

banging works
by: doehead

Machine was short cupping and timing seemed all out of whack. I read a few comments for de-scaling so I tried CLR,, machine still didn't so I tried the old bang on the counter and voila,, it is now working. I have had my machine 4 years and this was the first problem. Thanks for the advice.

May 21, 2011

Kleaning the keurig
by: Just Confused

I have filled my reservoir with vinegar and cleaned the pot. I did not have the "descale" light come on , but I have had the pump -or something - sound like its laboring..and take a longer time to make a cup of coffee-so common sense -at least to me says to me to clean it.
So I do the vinegar cleaning and in the middle of the the 48 oz vinegar cycle I have shorter cups of coffee and the last light (largest cup light) stays on and nothing will happen( flow of vinegar).. So I need to unplug and plug the unit in several times to make the full 48 oz of vinegar to go through.Then again to clear the taste out with water. This takes about 2 hours.
I use only filtered water and I wonder why I need to do this so often. ( at least every other month) also does any one know what the the large cup light staying on constantly when cleaning mean?
Love my Coffee,
Just Confused

May 17, 2011

IMPLODING K-cups
by: joshua

anybody else have this issue? i use green mountain cups and the tops keep imploding then over flowing, resulting in a mess

May 10, 2011

Short Cup Problem
by: Code Warrior

My Keurig Brewer was not properly filling the cup and there was a trickling sound that occurred during brewing. I removed the reservoir lid and observed water flowing back into the reservoir.

I looked up the patent for the Keurig and found that some models utilize a vent valve that is operated by the controller. According to the schematic diagram in the patent, the only way that water can flow from the heating tank back to the reservoir is for the vent valve to be open during the time that the heated water is being forced out of the heating tank and into the K-Cup. I reasoned that the vent valve must be stuck open.

I assumed that scale build-up might have caused the valve to stick, so I ran a 50/50 mix of water and vinegar through about 20 cycles with no effect on the flow back into the reservoir. After each cycle I poured the hot vinegar water back into the reservoir so that the extra heat would help the vinegar do its job of dissolving the scale buildup.

According to the schematic, the vent valve would be located above the heating tank near the top of the unit near the back. I decided to rap sharply on the top rear of the unit to see if I could affect the flow back into the reservoir and the 3rd rap allowed the valve to close properly and the flow into the reservoir abruptly stopped. The unit now works properly. I continued to run the vinegar mix until the reservoir was empty. I then rinsed with 2 full reservoirs of clean water.

For those of you who stuck BBs and other objects in the vent line thinking that you were correcting a design flaw, you were doing no such thing, you were simply blocking a vent line that is designed to prevent a siphon from forming between the heating tank and the water pump. That siphon can also cause short cup problems as it may interfere with pump priming. For those of you who think rapping on it did something to fix the controller or a loose wire, it is unlikely. Your pounding simply allowed the vent valve to close. You should run a vinegar/water mix for about 20 cycles and pour the contents of the cup back into the reservoir after each cycle.

It is clear that I will need to run vinegar through the unit once per month from now on in order to prevent the scale buildup and avoid a getting a stuck vent valve in the future.

May 10, 2011

Just a bad design
by: Doug Nistler

I too had a Keurig B60 recv'd as a Christmas present a year and a half ago. Started short cupping, did the descale, no help, but in a blog read that 'burping' it would help. I essence 'burping' was turning the machine upside down. It worked! I might add that I only use Zero-Water water, totally no minerals in this stuff. Went along for a while and finally it gave up, wouldn't power on. After the Gestapo like interview with Keurig they told me to descale every 3 months and that 'burping' had got water into the electronics, also said that Zero-Water still had minerals in it and would scale the brewer, also said the boiler, the thing that heats the water, is not sealed. Both totaly untrue. Being an ex-engineer I totaly disassembled the machine. First - there was no sign of water damage at all in the machine and the boiler is totally sealed. Second - the boiler and interconnecting tubing was absolutely spotless - not a sign of scaling at all.

Bottom line - the design has some faults - I think the short cupping is due to air locks in the tubing - there is a lot of it - tht's why slapping it and burping helps.

The electronic failure was just that - something gave out. It's a pretty hot environment in the maker itself and the electronics doesn't look like it's designed for that heat.

I will see how the new one functions - wish me luck.

May 08, 2011

Smacking it on the side works!
by: Myra

I just spent the last day and a half trying to de-scale my B60. I was in my second round of cleaning, 4 bottles of vinegar when I decided to go on line. Nothing was working for me.

There are posts below from late Feb. early March that say to give it a good whack on the side. By this point I figured what do I have to lose. I gave it a good whack on the side, and OMG! It strted running, like magic. When all else fails, before you start losing your mind, give it a try.

May 04, 2011

descale
by: Anonymous

I had the same problem as everyone else. This morning I went to make my coffee and it would do anything, no error message. I came home from work saw the descale message. I tried descaleing. it would pump a little water then stop. I called customer service and they had me try the paperclip cleaning, still nothing. They are sending me a new one, no hassle. This thing worked perfect for over a year. I'm greatful they are sending a new one, at no cost.

May 04, 2011

Slugging it Worked
by: Amped Up

I had no water coming out when I hit BREW and the descaling message came on, which I knew wasn't likely because we have triple-filtered water. I could not make any of the tricks to work until I literally just slammed the water reservoir down and then proceeded to slam my hands on both sides of the machine and it started working again. Halleluijah. Some kind of computer chip malfunction. Hope it was just a freak occurrence. My machine is about one year old. It is like a family member. Thanks for the violence tip.

May 01, 2011

Another Fix
by: Anonymous

I had the problem today with a platinum. It had sat for about a year after moving back from Japan and I had bought a new one. It would suck up water but not put water out. After trying all the tricks nothing. I pulled the top piece off, where the handle is and the cup goes in. And the valve at the top of the cup holder was stuck, so I pulled it out and blew a little air into it and low and behold she brews again. Hope this helps someone out there.

Apr 26, 2011

Keurig Platinum stopped pumping
by: Anonymous

Thanks to all of you who have posted here, I was able to "fix" my 1 yr. old Keurig! It completely stopped pumping yesterday when I had a houseful of guests and no other way to make coffee ~ aargh!! It started with the partial filling of the cups, then just barely dripping and went to nothing at all. I should have come here yesterday but I'm really glad I found these comments today. All it took was a toothpick to clean out the little holes and she is purring like a kitten this morning! I love my Keurig and couldn't imagine living without her. Thanks so much!!

Apr 24, 2011

I'm GIVING UP !!!
by: Aaron

Had 3 keurig b-60's so far everyone does something weird in 6 month's time. On my newest I have descaled paperclip trick and compressed air. What it's doing is delivering a 1/2 cup on either setting. It is also refilling the resovoir everytime it's in use ( I don't believe it's supposed to do this) any input is greatly appreciated.

Apr 16, 2011

All efforts fail
by: Connie

We have tried all the tricks to descale our Keurig coffee maker. We use only filtered water and the problems continue. We must descale after every ten cups or so. The descale light never comes on...we just start getting less and less coffee in the cup. Our brewer is not very old and is the only one we have heard of with this issue. Any suggetions?

Apr 14, 2011

it worked!
by: Anonymous

slamming the machine on the counter worked!!!!! lol I can't believe it! thanks!

Apr 10, 2011

Not pumping water
by: JoAnne

I agree with the following comment that was posted on here....

<< I tried the 'smack it good' technique and voila it now works perfectly!! If you have tried the other steps and you still are getting no water try it. At that point I figured I had nothing to lose and I was getting a little frustrated so it deserved a good smacking around>>>

I also tried everything, so I did the jam-it method and it's working great again.

Thank you pervious poster of this method.

Mar 31, 2011

Keep it clean!
by: Anonymous

If your brewer is not giving you a full cup of coffee something is blocking the flow of water. The brewers are fairly simple in design. Cold water tank pump hot water tank and some valves. It's a pressurized system so blowing compressed air into a compressed hot water tank is not a very smart idea. If you keep the inside of your brewer clean it will run forever. It's a cleanliness issue not a failing product. Keep clean America!

Mar 18, 2011

Good Smack
by: Kfgoode

So I was having issue with the descale message. I couldnt get any water to run though even after doing all the steps (paperclip etc) over the phone with Keurig. They are sending me a replacement but it seemed like it was just stuck to me. So after reading this posts I tried the 'smack it good' technique and voila it now works perfectly!! Likely it is getting air locked or something is blocking. If you have tried the other steps and you still are getting no water try it. At that point I figured I had nothing to lose and I was getting a little frustrated so it deserved a good smacking around.

Mar 18, 2011

It happened again!
by: Syl

October 2010 I bought the Keurig B70 platinum and loved it.
In February 2011 it started shortcupping. I descaled it. When it just poured water it was fine. Add the Kcup and voila-short cupping.
Called csr svc. They were very nice. Yes I descaled. They told me how to stick a paperclip in the holes which I still only found 2 out of 3. Problem cleared. Two days later, shortcup again. Csr svc sent me a new B70. First few days, fine. Just now the new one started shortcuping. Like the original keurig, with water it's fine. Add a Kcup and it shortcups.
I really don't know what to do.......
Any ideas?

Mar 13, 2011

... gave it up
by: JH

Ok so this is my second Keurig... After two months last year I took the first one back to Costco who happliy refunded and I turned around and purchased another. All was well til last week and it quit on a lovely windy day... good coffee day! I read all the blogs and went and bought the compressed air - blew it out... the machine then posted it needed to be descaled but it wouldn't run... waited hours... it kicked in so I did the vinegar treatment...nothing. I blew it out some more and behold! It ran... for one week.. Note we have never put tap water, only bottled water but there are still minerals. Today it quit again. No air pressure, or any other trick would work so, Costco took it back ever so graciously. When I went to purchase a new one, they were out... I will probably get another, but I guess we just need a break!

Mar 10, 2011

half cupping fix that worked for me
by: Leanne

thanks for all the suggestions everyone, mine was half brewing too. I didnt descale but what I did was as someone suggested, I took the resevour off the machine and I got a little bendy straw, the kind on juice boxes, I shoved it up the little rubber overflow valve at the top of the machine at the back of the resevoir and blew air into it about 4 times, it made the bottom of the machine bubble where the hole is under where the water tank goes, then I put the tank back on and tried and my cup filled up again! I hope it works for you as well! Good luck

Mar 09, 2011

Another option you may have missed
by: cookie

I recently had the same problem with my brewer - I descaled my brewer 3 times with vinegar and each time after making two or three cups, the descale light came back on. My brewer also was making short cups. I followed others suggestions - cleaning out the needle with a paperclip or toothpick and using the air compressor. the problem persisted. I noticed during one of my vinegar cycles, that the rubber washer which sits around the needle came loose and wondered if it could be the problem? I contacted Kuerig and they sent me a new one free of charge. The new washer is made of a harder plastic and once I replaced it, the problem was solved! It's also making full cups again. Apparently coffee grounds were spurting out the top of the K-cup and getting into the top of coffeemaker where the water comes out. This rubber piece forms a seal between the needle and the K-cup so grounds stay in the K-cup. I Would recommend checking this piece before giving up on your coffeemaker.

Mar 05, 2011

General Info Post
by: Ken O.

Good day all, I'm on my second Platinum Edition brewer and have done a good bit of research into problems the Keurig brewers tend to have. (I don't like surprises with what I deem "expensive" toys.)

Cleaning your brewer.

Cleaning really starts with the water you add to your tanks. I always suggest bottled water or water filtered through a Brita system or equivalent, especially for those using well water or having 'hard water' problems. The less contaminates that you start with, the less you end up with. :) Bottled water can get expensive over a period of time, but buying by the gallon shouldn't be too harsh.

Beyond that, cleaning with a descaler (like Dezcal) once every 60-90 days will certainly go a long way to keeping your brewer running efficiently. (Don't forget to clean the k-cup holder by pulling it from the machine and rinsing it thoroughly with hot water.) Cleaning the top puncture pin with a paperclip or toothpick can also be easily performed at any time, but again at least every 60-90 days.

Brewer turns off randomly

This is a problem with the brewer itself and will require a trip to Keurig (or authorized repair center) to be fixed or replaced. It's nothing you did during your use of the product, it's simply a problem some of them develop. (My first one had this problem, I returned it for a replacement.)

Mar 05, 2011

You guys are great!!!
by: Kristen

Was getting really frustrated that my machine would barely make an 8oz cup even on the "large" setting that was supposed to be almost 10oz. So I read and read and read through the posts here and decided to try the easiest one first. So I ran into the kitchen and picked up the water tank and slammed it back down and refilled it. And guess what?? It worked! Now I get FULL cups!!! YAY!1

I'm serious..try this before descaling or getting a can of compressed air....

Mar 03, 2011

Thank you
by: Lovethatkeurig

I just want to thank all of you who took the time to comment. I used the paper clip trick and the vinager and it worked like a charm. I was pretty depressed this am when the water wouldn't come out and was pouring into the water bin. I thought I should buy a back up keurig in case anything happens to this one for good, that way I wouldn't have to wait for it to arrive in the mail after I ordered it. THAT'S how much I love this thing. Anyway, thank you...

Feb 25, 2011

Engineering Taps Worked!
by: Hard Knocks

After having the same issue with my Keurig (pump seeming to stick) I tried what another poster said. I whacked the sides of it several times and slammed the hopper shut like a hard trunk lid and it began WORKING! Cool...

It stopped a few times after that and I had to shut the coffee lid hard which caused it to work again.

Thanks everyone!

Feb 23, 2011

Second machine with same problem
by: Mike

Water is flowing back into the reservoir. Tried every suggestion in this thread with no luck. Gonna call today. Very frustrating.

Feb 21, 2011

air compressor
by: wilmington De

thanks for the info.

descale did not work but an air compressor into the overflow did the trick.

my wife is not happy.

mike

Feb 20, 2011

My solution for weak flow
by: Anonymous

I tried paperclip and forced air and that didn't help. Then I re-seated the reservoir it and it worked. The weird thing is that I've had this machine for about 2 years now. Why is it suddenly having issues with the placement of the reservoir? (The weak flow started before the last time I added water. ) So it might have needed all 3 techniques.

Somebody suggested to fill it with a pitcher after you get it seated and I'm inclined to follow that suggestion. For here on I'll only take it out to clean it.

Feb 20, 2011

works!
by: Anonymous

thanks ...the paperclip worked great!

Feb 16, 2011

quit working after being descaled
by: Anonymous

My Keurig stopped working after I had descaled it. I tried everything that was mentioned in book and on website and nothing worked. I was getting so frustrated that I started smacking the unit pretty hard and shaking it over the sink and slamming the handle down very hard. And low and behold, it started working. So if all else fails, get angry.

Feb 13, 2011

Keurig stopped working
by: Anonymous

I just talked to the Keurig customer care rep. Our coffee pot stopped brewing. I went through the steps listed in the other answers to clean it. I was using vinagar too and it still did not work. I was told not to use a toothpick because it could break off and cause larger issues. She had me used a paperclip to clean two areas. First one was the K cup holder. If you remove it from the maker, twist the bottom it will actaully come apart into two pieces. The larger piece has a nozzle in it. Use a paperclip to clean this out. Now where the needle is, remove the little rubber gasket that is around it. Take the paperclip and clean out the 3 holes. I did not realize there were 3. When I started to clean one of the holes, the water came out!! Be carefull when doing this because the water was hot. I would recommend doing this aftetr the water cools. The customer rep than had me run 3 cycles of the tea cup size through the machine. You should get water the first time and each one should be a little over 5 ozs of water. If this does not work, call Keurig becasue they are very helpful. good luck

Feb 09, 2011

Blow through the overflow tube
by: Anonymous

Mine wouldn't take up vinegar, and using a paperclip in the nozzle had no effect.

What worked was using a bendy-straw as a blow tube, putting the short end over the white overflow tube at the top of the reservoir, and blowing through the long end of the straw.

Water flowed out of the machine into the cup, and it pulled up vinegar, allowing me to descale normally.

Feb 06, 2011

A+ Customer Service
by: Crux

I ran into all the normal problems and was dealing with them fine until this last set. So I decided to go the customer service route. I was dreading it though because the machine was just barely over 1 yr old. But customer service did a great job. Walked me through the trouble shooting, found that it wasn't able to be fixed and is sending me a new one. I was shocked honestly. Mostly because it was out of warranty, but also at how polite the service rep was. So try all the fixes, but don't hesitate to call cust. service. They aren't the typical company. And I am still a bit amazed at how easy the whole process was.

Feb 04, 2011

My Keurig worked perfectly this AM and now won't turn on at all?
by: Anonymous

Any suggestions please. I've had it for almost a year, so it's still under warranty. I had the half cup thing, but it seemed to fix itself because it's been brewing full cups all week. Now suddenly it won't even turn on. I need my coffee fix, dang :(

Feb 02, 2011

Platinum Problems
by: Nick

Ive had my Platinum for less than a year and have experienced intermittent problems for the last two months. I was usually able to get it to work but it seems to have stopped completely now. My problem is as follows:
When i try to brew a cup, it will begin to brew, shoot out about an ounce of water, then stop. The display continues to read "brewing" but there is no noise, or anything happening. Turning on and off doen't help, and when i unplug it and start over, it does the same exact thing.. 1ounce, then quits. Can anyone recommend anything?

Jan 30, 2011

Costco Rules!
by: Josh

I have the keurig B60(special edition). A few days ago it started giving me partial cups and it was flashing descale. I tried the vinegar descale with no change(twice). Then tried to clear the needles with a paper clip - no change. I tried spraying canned air up the overflow valve to clear whatever blockage. I blew a few cups of water out the nozzle, but again it didn't change anything. I tried to descale with lemon juice also. That didn't work either. I think I tried every suggestion on this forum without any change. So i gave up.
My wife then reminded me that it was purchased at Costco. Costco will refund your money if you purchase something from them and are not happy with it or it breaks. So today we took it back to Costco. They didn't ask a single question about it. They just looked up our purchase history and refunded our money. I then went and bought B70(Platinum Edition) from them again. If you can Buy one from Costco so you won't have to wait for Keurig to send you a new one.

Jan 30, 2011

Using an air compressor to blow out lines
by: Kismet

I'd like to commend the comment made by Texas. We used our compressor, and yippie, a full cup of coffee. Keeping my fingers crossed that it continues to work. Now, to figure out why the new Keurig washer around the needle is punching a massive hole in my cups.

Jan 25, 2011

WEak flow
by: ted

was getting short cups on the special edish, cleaned nozzles descaled, then it'd only give me the option for a large cup while still flashing de-scale? So i used the compressed air up the tube trick and like a half a cup came gushing out of the front.... back to normal - thanks all for the tips, clogged lines are no joke

Jan 25, 2011

I'm an idiot!
by: Coffee Addict in GA

OK, first of all, a Sonic is not a toothbrush, I was thinking of my Oral B, my poor son!

Second of all, the toothbrush worked, but only for one cycle! So I have proceeded to the other solutions, unfortunately no luck so far.

I am grateful to you all for taking the time to share your trial and errors, at least I know I am not alone!

I do like my Keurig so I will persevere!

Jan 25, 2011

Slam it!
by: Laura - PA

We've had our keurig for about 6 months now and for the first time today it started putting out 1/2 cups for the larger cup - i think it should be about 10 oz. The descale light never lit. We always fill ours from the Brita pitcher and never take the reservoir off. Tried the paper clip - no luck. So I took the reservoir off and noticed that the intake opening started overflowing - so much that I had to lift it over to the sink. I let it drain as much as it wanted to and then replaced the reservoir with the "slam" technique. Worked like a charm - 10 oz in the next cup! We'll try the canned air before it has a chance to build up again. Thanks for the fix!!!

Jan 24, 2011

Sonic Really works!
by: Coffee Addict in GA

Thank You Thank You to the person who shared the Sonic Toothbrush Idea, it worked after nothing else would! My friend came over and she kept persevering, using my son's toothbrush, ha ha, I'll never tell!

Jan 23, 2011

partial cups of coffee solution
by: Texas

I just wanted to add my solution to the problem of partial cups of coffee being made. I went through the descaling procedure using vinegar, no help. I blew out the lines using a small can of compressed air, no luck. I tried the paper clip, no luck. I ran a thin wire up the tubes as far as possible, no luck. Finally, throwing caution to the wind, I took the Keurig out to the garage, put a fine tip on an air hose from my shop air compressor and using 80 lbs of pressure in short bursts, blew air threw the two lines at the top left of the reservoir. FYI: the left line goes to the heating tank and the right goes to the bottom inlet of the reservoir. Water went everywhere. I blew every bit of water out of the heating tank (it comes out of the K-cup holder). The Keurig is now working fine!

Jan 20, 2011

Can't get the machine to run - says Descale
by: Anna

I read that to descale the machine we need to run something thru it, like white vinegar, which I am all set to try. However, nothing is happening when I hit the "brew" button. It just sits there saying "Descale". Any advice?

Jan 15, 2011

force down the water reservoir to make a good "connection."
by: Jane

Had the keurig for a little over a year, given to us as a present. All of a sudden started skimping on the pours. We tried a ton of vinegar - didn't work. They we got brew rite. Went through a whole bottle, didn't work. Of course already tried the paper-clip and even the tooth brush fix. Tried using condensed air through the white hose. Still no luck.

Turns out that you have to really slam down the water reservoir into the machine to make a good "connection." Water no longer leaks back into the reservoir when making coffee and gives full cups now.

Hope this lasts a while! Also hopes this might help someone else.

Jan 15, 2011

problems descaling the Kurig
by: Anonymous

I am having a different problem now that what I have read about. I have been using filtered water and have had this machine (B70) for a year. Today, it started giving 1/2 cups. I went through over a gallon of vinegar and 20 cups of water. Now it makes more than a full up, but the brewing sign does not shut off for a long time even after it fills the very tall up almost to the top. Takes several minutes before you can make another cup. Still has the descale sign on. I am going to go and buy some Dezscal today to see if that helps. I have enjoyed thus coffee maker greatly until now.

Jan 12, 2011

CLR
by: Anonymous

Had our machine for 13 months and it started giving half cups. Descaled with CLR and it worked like a charm. We're back to full cups again.

Jan 09, 2011

Tried it all UNTIL...
by: Anonymous

We took one back to Costco about 3 months after we bought it. They cheerfully replaced it. The replacement starting doing 1/2 cups and said "de-scale" after about 6 months or so. Read the ideas here. Ran a GALLON of vinegar through it, cleaned nozzles with paperclip, etc. Nada!!

THEN took a can of compressed air and poked it up into the white "overflow" tube that pokes through into the water reservoir. Ran it and "blew" about 2 cups of coffee OUT of the warming reservoir.

Filled it up, plugged it and VOILA! Works like new again.

Jan 08, 2011

I tried everything on thse pages
by: Bill

and nothing worked!

Now it is a matter of sending back the unit. Good thing it is still under warranty. I feel sorry for the lady who is just out of her warranty and is stuck, when it is an obvious design flaw based on everything I am reading here. Keurig should offer a recall and fix the problem, that's what business liability insurance is for.

Jan 08, 2011

Grounds in your Kcup coffee after brewing
by: Coffee Bear

I have a few tips to share that i've learned along the way of my 18 months of ownership.
My first brewer was an Elite, and it stopped working after about 2 weeks. The pump just failed. Keurig was great and alongside Kohls, I was able to return and upgrade to the Platinum.
The platinum has been flawless. I just want to share if you like your coffee really hot, get in the habit of flushing (no kcup in place) a cycle before you actually put the kcup in and 'brew' the coffee. It will come out hotter and coffee will taste better.

2nd, sometimes i'll fill my cup with hot water first, let it sit so the ceramic can absorb the heat and then pour it out and then put it under the kcup machine. What i was doing though and DONT do this, is putting the kcup in the machine, closing the lid, it would 'time out' so id have to re-open the lid and re-close it so id get the 'ready to brew' message. DONT DO THIS. When you do, it re-pierces the foil seal and you're sure to get grounds in your coffee.

Also, even though I suspect all kcups are manufactured at the same place, I've noticed the BLUE PLASTIC that "timothys" coffees use, seem to be manufactured a bit differently. Stiffer plastic, tighter vaccuum sealed. SO, sometimes the foil doesnt pierce or the bottom/exit hole isnt' pierced.

The best tasting brand/quality (and ive tried about 50+ varieties) is Van Houtte. Also, if you still find these kcup machines make coffee that tastes like boiled water with coffee flavor, try the BARISTA PRIMA variety on Keurigs site.

Most of the flavors Target and Bed,Bath,Beyond carry, are some of the worst varieties, so, for those that are 'in awe' of the selection at BBB, they have the crappiest coffee to choose from.
18 cups for $9.99 vs. 24 cups for $10.50 on the internet, do the math!
also, amazon.com sells 60 cup bulk boxes for about $40. (The COFFEE PEOPLE "Organic" is one of my favorites that I buy this way). SHOFFEE.COM is another great place to get good pricing as well.

Have fun trying different flavors, and keep a log. I bought many 5-pack samples from keurig.com to narrow down my fave 5 or so.
I like dark roast and full flavor cups, so in general, my faves were:
Coffee People - Organic
Timothys - midnight magic
Van houtte - peru, eclipse
Barista Prima - columbian, house blend
Green Mountain/Newman's - Extra Bold Special
Emiril's - Big Easy Bold (some batches of this are weak though, I called timothys customer service and they redirected me to green mountain, and GM sent me a fresh batch and it was good. The stale stuff I had gotten from... Bed,Bath,Beyond!)
Green Mountain - Dark Magic, Sumatra

Some of the worst? Caribou. Gave them several chances, every one that I had was just awful.

Jan 07, 2011

Paper clip works when descaling is not requested
by: Anonymous

My Keurig stopped brewing today. I've had it for ~2 yrs. Approx 6 mos ago the descaling message appeared and I used vinegar washes, which worked perfectly. Today, there was no message and no brewing. Tried a regular toothbrush and paperclip in the reservoir pump site with no luck. But poking the clip into the needle (K-pod puncture) area worked very well. Now running vinegar through the system assuming that it needs some degree of descaling. Thank you all --- this is the 2nd time you've helped me fix my Keurig.

Jan 05, 2011

Where do I prick to loosen the flow?
by: Anonymous

I descaled with vinegar but still not getting full cups. What part of the kuerig am I supposed to prick with a toothpick or paper clip? Is it the kcup prover? thanks.

Editor's Note: It's the sharp nozzle that pierces the top of the K-Cup when you close the brewer head.

Jan 04, 2011

Descaling Keurig
by: Anonymous

Dissolve two denture cleaning tablets in a large measuring cup and use that to descale instead of vinager. I was getting half cups or none at all, using lemon juice worked better than vinager but I was still having problems. I use polident for cleaning my stainless steel cups so I tried it for descaling, use the same method as with regular descaling with vinager.

Dec 30, 2010

Found the solution (well, dissolution)
by: Joel

I live in a Florida town with ridiculously hard water. There are eight limerock mines within 5 miles of my house for a reason, and I'm used to dealing with the build-up of calcium scale in my appliances.

I started getting the half cups about 6 months after using the Keurig. The PREVENTATIVE cleaning instructions call for running vinegar through the system for 4 cycles. That may be sufficient for regular maintenance, but once you're getting half-cups you're going to have to work a bit harder to dissolve that calcium. Most white vinegars have only 5% acidity (pH 2.4), so you'd actually be better off running pure lemon juice (pH 2.2) through it.

It took me a while to dissolve the crud, but now it's making full cups again.

Here's what I did:

1) Run 15 cups of vinegar through it, pouring the vinegar in the cup back into the reservoir each time
2) Wait 30 minutes
3) Run another 15 cups through it.

What "should" happen (with the largest cup size) is:

1) Run cup #1
2) The pump draws up 1/2 of cup #2 from the reservoir immediately after the cup #1 finishes pouring
2) When cup #2 is started, the pump draws the other 1/2 of cup #2 and starts pouring
3) No water should flow back into the reservoir from the flexible overflow spout during the pouring of cup #2

If this isn't what you're seeing, keep running vinegar the same vinegar back through it. Vinegar will dissolve the calcium, but it takes time.

Hope this helps.

Dec 28, 2010

Keurig B60 Special weak discharge
by: Anonymous

Noticed the descale light was flashing along with inconsistent cups of coffee. Tried the paper clip, didn't work. Tried Vinegar through the system (probably 20 times and this did not fix, the descale was still flashing. Finally removed the rubber cushion and used a bobby pin and really worked the tube and surrounding area (two chunks of whatever fell out) system works fine now and the descale light is off.

Dec 17, 2010

The Paperclip Trick
by: T from CS CO

Wow - I tried the paperclip trick and ran the machine without a Kcup to clear the pins. It worked like a charm. I called my husband to let him know I FIXED THE COFFEE MACHINE! Yea - I know - too much pride! Thank you all out there.

Dec 15, 2010

Getting coffe grounds in my brewed coffee
by: Anonymous

I received a B60 for Christmas 2009. I have had many problems, unit shutting off and not pumping water through (2), water dripping back into the reservoir through the vent at the top of the reservoir causing half cups of coffee (1), and now we are occasionally getting coffee grounds in our brewed coffee. This is our 4th machine as Keurig has replaced them for us many times. This machine has lasted the longest so far. Great customer service, but I just want a machine that works! When the coffee grounds leak, sometimes it is so much that we have to dump our cup of coffee, and other times we can just remove the grounds. Any suggestions? We only use K-Cups, and the used cups look fine when we remove them from the brewer.

Dec 13, 2010

No pressure when making coffee
by: Debbie

I have had my Keurig for 3 yrs and love it. Recently it started making partial cups and at the end of the cup the coffee no longer comes out with force. When I take the K-cup out of the machine it is full of water and leaks grounds. I have descaled it with a descaler and vinegar, used the paper clip and pushed the reservior with force. Nothing seems to help. Has anyone had a similar problem. Maybe it's time for a new machine.

Dec 08, 2010

Interdental brush and toothpick
by: Larry

worked great for loosening coffee grounds stuck in the pin that penetrates the K-cup. run machine once without cup to clean out the grounds and machine is ready for use again.

Dec 07, 2010

Paperclip worked for Descale message
by: Jenny

This forum is great because I was able to clear my descale message immediately with a paperclip. Thanks everyone! I couldn't find a descale product at local grocery store, ran some vinegar through, but ultimately the paperclip poked through the bottom (KCup holder) cleared up the blockage instantly. I have the Keurig sold at Costco a couple of years ago, use it daily, and am still on my first machine. I use not only the refillable cup sold by Keurig but also the MyCaps on top of washed and recycled KCups.

Dec 05, 2010

Cleaning worked ver well
by: Joe

I was looking it the paper for a new machine, it was making all kinds of noises. I de-scaled it as suggested and WOW, it's like new.

Dec 02, 2010

Keurig FIX!!!!!!!!
by: Beung

This is for everyone who has a problem with Keurig coffee makers. If the system says its not ready, try pulling the empty jug out and pushing it back in (hard) till you hear a click. You might have to attempt this a couple of times. From now on just fill the jug with another cup or pitcher... don't take it out. The other problem that I know of is the water backing up into the tank and not going into your coffee mug and shuts off (or filling less than expected). For this problem you can get an air can spray (computer store) and spray the piercer nozzle (make sure the system is cold, as to not scald yourself). Or you can use a paper clip to dislodge hardened water in the lines. From now on, do a scheduled run with just water without a kcup and you'll see particles dripping out of the hole. The water lines for Keurigs are way to small and can get clogged.

Nov 28, 2010

Clogged Keurig
by: CruellaW

Aha! Tried it all-gallons of vinegar and cleaning and paperclip. But pushing the reservoir down hard worked! A full cup finally! Hope it lasts.

Nov 06, 2010

Descale is COMPLETE!!
by: Anonymous

I have had my machine for just about a year and this week the descale light came on and I started getting half cups of coffee...Decided today would be the day I "DESCALE" the machine BUT first decided I would go online and read about this...THANK GOODNESS I DID!!! I used a toothpick to clean the needle as suggested by others and the light went off and now I am getting full cups of coffee again! YAY!!! :-)

I LOVE MY KEURIG!!!

Oct 26, 2010

Nothing comes out
by: Anonymous

Wait if you use filtered water on a regular basis it may not be a descaling problem. One morning ours said descaled and the water just stopped coming out. I checked the needle and noticed a tiny piece of foil from the pod cover was blocking the hole. Works perfect again.

Oct 24, 2010

THANK YOU ALL!!!!!
by: Anonymous

You just saved my coffee machine! I can't thank you all enough! That pin trick worked like a charm! Thank you Thank you Thank you!!!

Oct 14, 2010

light blinking not ready
by: Anonymous

I have the Kerug B60 and I love it, only use it for 1 or 2 cups every few days. Last week I had company and used it for 6 cups. Turned it off and went to use it the next day and it will not do anything. getting light flashing not ready, it will not turn off or go to the main menu. I unplugged it for a week and still nothing. I called Kerug and was told that I no longer have a warranty. They said it is the heater. I am not so sure, does anyone have any ideas for me? Please help I love the coffee and cannot afford a new pot at this time.
Thank you

Sep 30, 2010

Try leaving reservoir in place when re-filling to get full cups again
by: Anonymous

We have the Keurig B60 and have been quite happy with it until it started giving partial cups of coffee. We got the machine new in April 2010 and it started malfunctioning August 2010. I noticed that when I started a brew, more water would go back into the reservoir than into the cup, which I did not see when the machine was new. I checked the message boards for solutions having no idea how many problems these machines have. Thankfully other users are posting solutions that are helpful. First I tried the paper clip to clean out the needles that puncture the K cups (that did not help). Next I descaled with vinegar as per the instruction manual- twice- even though descale light never came on (that did not help). Lastly, I decided to keep the water reservoir in place each time and fill it with a pitcher , and the machine is working like new again. It could be a combination of the three, but we were still only getting partial cups after the first two methods. Keurig should make a unit that you can hook a water line directly to, as I believe there is a problem with the reservoir not sealing properly when removed and filled constantly.

Sep 27, 2010

Third times a charm! I hope...
by: Anonymous

So my first machine would just shut off for no reason and it was only about 3-4 months old so I called Keurig and they replaced it with no problem and even gave us a free upgrade to the "Special Edition" one. I have had that one now for 7 months and just the other day it wouldn't pour a full cup, so again I call Keurig and after some trouble shooting they are sending me a new one. I certainly cannot complain about customer service but with giving me 2 free ones within a year and I'm sure I'm not the only one, how much longer can they stay in business? On an average it is used twice per day, I hope they start making better quality ones for our and their sake.

Sep 26, 2010

paperclip/Toothbrush works
by: E.O

The de-scale light came on after having the machine for almost a year. Ran the solutions through it,but it didn't help any. Since that didn't work, took my Sonicare toothbrush and paperclip and gave that a try. When I ran it again, first few cups were full of coffee grounds, but now it works like new.

Sep 26, 2010

NUMBER 8
by: Kevin

This is Kevin again with the never ending saga of the muliplying Keurig Machines..Just got my eighth Machine in this week and unlike the other seven machines Ive had within the last two years,this one Runs Perfect!
Update on number seven: this is the one that the Lady on the phone said had the new improved bigger pump motor..certainly sounded loud and strong when I first plugged it in..lasted about six months before it went Kaput! they alway try to blame it on my water but I use Bottled water..the tooth pick tricks works great when it gets clogged but when the pump shuts down that trick is worthless...the only other thing I can say about their wonderful coffee is that their customer service will replace the defective machine without too much arguement,(wonder how many machines they have to replace in a year) otherwise I would have given up and gone another direction in the Coffee world..good luck with yours..Kevin

Sep 26, 2010

The Paper Clip
by: Eric G

My Keurig for the past several years slowly was making a smaller and smaller cup. I tried the vinegar thing and it worked... sort of. However, it kept coming back, until today I had a 1/4 cup of coffee. I tried the paper clip to open up the openings where the coffee exits and .... WOW! I have never had a full cup of coffee. The paper clip thing works!

Sep 21, 2010

De-Scale
by: Anonymous

After about 10 months happy mornings, today I got de-scale message and water won't go out. I always use filtered water, so I don't think I need de-scale. I tried all the cleaning tips, it all failed. Finally my grade 12 daughter told me, maybe "air" blocked, not "water" blocked. So we tried upside-down machine on sink, shake whole machine several minutes(remove water tank, cup stand and AC power cord first), make sure all water and air are out of machine. After some water flow out from machine, install water tank and cup stand and AC power back and tried again, it works now like brand new. Hope this help you.

Sep 18, 2010

Clean BOTH needles
by: Anonymous

I saw all the comments suggesting to clean the top needle, not realizing the BOTTOM needle has a hole in it as well that can be cleaned with a pin. Cleaned it ot and what do you know? IT WORKS! Yeah!! so glad to have my coffee back

Sep 03, 2010

Liquid trickling out
by: Anonymous

After having our B70 for about 2 weeks, the coffee would just trickle out of the machine and only make about a fourth of a cup of liquid even on the largest brew size. I read another post here about lifting the water tank out and psuhing back down with some force and that did fix the problem. Machine is now working perfectly again.

Sep 01, 2010

How can I descale my Keurig K-Cup brewer?
by: CH

Descaling a Keurig
I did exactly what KC suggested eventually it did work but my Keurig was so bad that I had to keep shutting it off & on just to get it to take in more fluid! I also used Rice Vinegar & a paper clip...after repeating this process for 30 minutes it started to work also there's a rubber washer around the brew needle mine fell off I put it back in place & the unit is working. I was using the adapter for your own coffee just bye the cups everyone that uses the adapter had to buy another machine..

Sep 01, 2010

I'm on my 4th Keurig!!!
by: Pam, Florida

Yep! On my 4th machine!! Thought if I upgraded to B60 that would do it. Not at all! This machine has lasted less than 6 months! I've tried absolutely EVERYTHING; descaling, paper clip, taking excellent care and being very meticulous with EVERY aspect of brewing, cleaning, etc. Looks like I'll be having a discussion with the good people at Keurig! I'm such a sucker. I still adore the coffee and the convenience of having a fresh brewed cup of coffee; that is to say a FULL cup of coffee. I'll still be a loyal customer. Wish me luck on getting some sort of satisfaction from Keurig! In the meantime, I hope all you folks keep enjoying your coffee!

Aug 31, 2010

RE: Replacement Keurig brewing half cups
by: Anonymous

I've been having the same issue. The descaling light never came on so I never prompted me to initiate that process. Anyways I called Keurig and they stated that since I'm outside the warranty (I've had the unit for 18 months), they would only be able to offer another unit at a discounted price ($130). They claim that the unit failed due to mineral deposits accumulating on the pump and heating unit. They wouldn't even consider any other possibilities (like manufacturer defect). Why would I spend more money on a unit that will eventually break when it reaches the end of the "warranty period"?? I'm over Keurig and their terrible customer service.

Aug 29, 2010

De-Scaling
by: Anonymous

I ran white vinegar through the machine and it didnt help. then i tried the paper clip idea to the top needle and it didnt work. i still only got a fourth of a cup. i kept trying and trying and FINALLY i get a full cup of coffee :)

Aug 23, 2010

PAPER CLIP DOES THE TRICK
by: Anonymous

PAPER CLIP WORKS JUST PUT IN THE HOLE WIGGLE IT AROUND A BIT AND THEN IT CUMS OUT IN FULL FORCE.

Aug 22, 2010

The toothpick in the needle "trick"
by: Anonymous

It works!!! After numerous runs of vinegar, the descale light was still on and we were not getting full cups of coffee. Cleaned the needle out with a toothpick, ran some straight water through and voila!! FULL CUPS!!! THanks everyone!

Aug 22, 2010

Replacement Keurig brewing half cups
by: Anonymous

I had a Keurig platinum for about a year,used filtered water only but never descaled because the descale light never came on, but did clean cup holder a few times. No problems for first year, then started to have trouble with unit--would say it was brewing, could hear something going on, but only dispensed a few ounces of water at the end. Descaled with vinegar to no avail. Company sent replacement yesterday. Ran vinegar and filtered water through several cycles initially (to prevent plasticky smell and taste that we had with first unit)and before even attempting to brew coffee, the unit started dispensing only half cups of water. Measured the output on the largest cup size and it was less than 7 ounces, sometimes less than 6. So clearly not a descale or coffee grounds issue. Will call Keurig today and see if I can get yet another unit. Love the coffee when it works; otherwise I wouldn't bother with it!

Aug 19, 2010

If the water won't flow through
by: Anonymous

My Keurig was only a couple of months old when suddenly no water would come through. I called Keurig and after a couple of diagnostic tests, they said it was probably the pump and they'd send a new machine. Then I went online and found a post that said to lift the water reservoir up a few inches and then place it down, with force. The air of that impact is enough to reopen the pump hose or whatever is stuck. It's a design issue within the coffeemaker, apparently. So, I tried it and it worked!

Aug 17, 2010

How to De-Scale Keurig Machine
by: Anonymous

This works great. I purchased Brew Rite Cleaner, its available at most popular retailers. Fill the water reservoir half full with distilled water, add Brew Rite Cleaner, (two or three tablespoons) run it through a couple of brew cycles, rinse out the reservoir then put it in the dishwasher and wipe down all the components on the Keurig machine. The De-Scale light went off immediately. Hope this helps!

Also, I ran two or three more full reservoir cycles with distilled water, as to get out all of the cleaner.

Aug 14, 2010

Pin plug
by: Anonymous

My B60 after 10 months plugged even on soft water My needle seems to have only one hole
I removed the cartridge & the bottom coffee delivery funnel 4 holes & blew out the needle while covering the other holes
All is good now

Aug 03, 2010

Thank you Everyone
by: Office Worker

I purchased our Keurig when the boss was out of town about 4-5 years ago. Just this last 2 months I started getting 1/2 cups and today the de-scale message came on.

So, off to google I went and found y'all and I am happy to say that my machine is working fantastically again!

Jul 29, 2010

De-scale
by: Barbara

I never used vinegar to clean my machine out until last week and I've had the machine since 2007. I was slack in doing so but after I started getting 1/2 cup of coffee I did it. Today my machine says de-scale and I thought to myself "now it says de-scale after I de-scaled it for the first time". I read these comments below and thought I needed to try something without going through the process of vinegar again. I took a toothpick and poked it around in the water intake area in both the water container and the area in which the water comes out of through the pod itself. That worked for now as the de-scale light went off and I am getting a whole cup. We'll see how long it works.

Jul 22, 2010

On my 4th Machine
by: Anonymous

Look I love the K-Cup coffee thing. It's the best way to make coffee. The coffee machine, on the other hand, are another story. I am on my 4th machine now. everyone has failed within a year. Ok so maybe the first one i wasn't as vigilant as i should have been with cleaning, but after that i descaled once a month and used ONLY filtered water. And my home water is not exceptionally hard. I have done all the rest of the "regular" things too the needle up the spout, the brush on the screen. sooner or later they all fail. All i can say is that if they can't make the machine work with filtered water and reasonable maintainence, they should redesign!

Jul 21, 2010

2nd comment
by: Ben

Paper clip did not work, called Keurig and they had me to the paper clip also. Still did not work. Keurig is sending a new brewer.

Jul 21, 2010

Cleaning pin worked!
by: Anonymous

Thank you so much for this tip. After de-scaling twice with white vinegar it was still flashing but poking a paperclip into the pin at the top worked. I then brewed a cup of water with no kcup holder and it came out the colour of weak tea. The second cup was clear and now it is like new again.

Jul 17, 2010

easy fix for reduced water intake
by: Anonymous

look up "easy fix for Keurig coffee maker" on you tube. Toothbrush and toothpick worked for me as well. My coffee maker is now putting out full capacity of coffee after descaling. Thanks for the easy fix.

Jul 16, 2010

Descale
by: Ben

My 6 month old Keurig machine shows descale for the second time in a month and will try the tooth pick/paper clip as i am certain of the grounds plugging it up. That being said I use Newmans Own almost all the time. Is Newmans Own causing problems for others or is it all types of kcup brands.

Jul 09, 2010

Keurig = Piece of Junk!
by: Sue

I have descaled with white vinegar, poked the needle with a paper clip, and still can't get this piece of junk to work. It says it is brewing, and I can hear that it's doing SOMETHING, but it seems to get stuck there. I'm getting rid of this frustrating piece of junk, and going back to my Hamilton Beech Brewmaster. At least that one will give me a full cup of coffee, not just a half cup of very expensive mud.

Jul 08, 2010

After paper clip failed...this seems to have worked...
by: RandomEsq

I only use filtered water and decided to do a de-scale again not because the light went on but because I was getting only 1/2 cups or so. I de-scaled, cleaned the needle out with wire, ran the machine again and again...and nothing worked.

Until I decided to go on UTube and search and found a video entitled "Easy Fix for your Keurig coffee maker" and a guy had removed the water resevoir and at the little circular place where the water is sucked into the machine, he ran a sonicare toothbrush to clean the intake.

I happen to have a sonicare and so I gave it a try and I'll be darned, it worked. My machine started to give me the full 11 ounces on the largest cup size.

Here is a link and I hope it helps someone else, too.

http://www.youtube.com/watch?v=nIBvzWWI-LY

Best of luck!

-R.

Jul 07, 2010

paper clip worked for me too!
by: Amy

I 'descaled' my K-Cup machine 3 times to try to get the "descale" message to disappear, and, thanks to this post, I finally was able to solve the problem using the paper clip suggestion. Thanks so much! I was just about to go out and purchase a new machine!

Jul 06, 2010

Paper clip works great!
by: Anonymous

We've had our Keurig pot for a year and this was the first time the "descale" light came on. Well after reading the suggestions, I can attest the the paper clip working!! After wiggling it up inside the holes in the part that pierces the cups, I ran several cups with water only. As described below, the grounds came out. After running just one cup, the stream of coffee returned to normal and the correct amount of water flowed through.

Use the paper clips, quick and very easy!!

Jun 22, 2010

the best thing that ever happened to coffee
by: Karma

I could not live without my Keurig. Descale with vinegar and all is good. I have owned for 5 years and at least a dozen people I know have purchased one since experiencing it at my home. Love it!!!

Jun 20, 2010

de-scaling Keurig B60
by: Anonymous

The paper clip (or, in my case, I used a sewing needle my wife had in her sewing box) worked like a charm. I haven't had that good of a stream out of the coffee maker since it was brand new, about six months ago. Thanks. I think the troubleshooting section in the book mentions the paper clip fix, but I either forgot about it, or never knew about it in the first place.

Jun 19, 2010

grrrr
by: grumpy

After using a descale product, vinegar (white), paperclip, unplugging it for a minute to reset the descale message and leaving it on all the time ... I got a nearly full cup. Hopefully tomorrow will be better or 1-866-901-BREW here I come a calling!

Jun 13, 2010

Brewing Slow
by: Dan

Mine brews full cups but brews slow now. After brewing it takes much longer than before to refull itself and be ready to brew another cup. I had it for years with no problems then descaled it a few months ago (no indicator light came on) just for maintenance and now having problems. Still no descale message. Anyone else with the same problem?

Jun 09, 2010

Use a wire!
by: Anonymous

Many thanks to the tip about taking a wire (i used a metal cake tester wire) to poke the grounds out of the piercer! I used a flashlight to find two holes and after pushing the wire in and giving it another push it went up another 1/2 inch and dislodged some grounds. There are now four perfect streams of water coming out of my machine. Descaling alone did not work as the vinegar was just trickling out until I used the wire. Am looking forward to that cup of coffee in the a.m!

Jun 01, 2010

owner of several non working machines
by: Kevin

ok update...the new machine with the larger pump evidently did the trick..Perfect cup of coffee every time every day...keeping my fingers crossed

Jun 01, 2010

bitter!
by: Anonymous

I have a B60 Keurig offee make and why is my coffee tasting so BITTER?

Jun 01, 2010

Dates of original machines with faulty pump
by: Mike

We got a B60 Xmas 09, does anyone know the dates and\or model numbers of the defective machines?

May 30, 2010

Back to normal!
by: Anonymous

The paper clip did the trick!
Thank you for all your tips everyone!

May 08, 2010

hi debbie
by: Kevin

Debbie, sounds like you have one of the older machines with the smaller pump and it has gone out..call kerig and they might replace it at no charge since they had a defective pump in their original machines..

May 08, 2010

B70
by: San Diego

The info column in this column is great. We were on our secnd machine when we saw tht the irregular functioning was possibly internal and not related to scaling. We use filtered (reverse osmosis) water only, and routinely clean the machine per directions.
Contacted Keurig with our issues, and after doing a couple of simple diagnostic tests for them, they greed that they were having a problem with pump and/or? and would send us a replacement at no charge. The customer rep was very receptive to our complaint.

It helped that we had our facts in order as to ho we had been cleaning the unit,and that we had been checking the internet and knew there ws a problem

May 02, 2010

problem with machine
by: Debbie

I am having a problem with my Keurig which is only about 2 years old,the coffee maker will not dispense any water, keeps saying not ready, any suggestion. I miss my coffee in the am. thanks

Apr 10, 2010

Keurig Customer Service
by: Anonymous

To descale your brewer vinegar is actually very easy. Keurig.com does have manuals on the website for brewers that explain the process. PLease keep in mind that the brewer needs to be descaled every 3-6 months depending on your water quality. I use city water, but I automatically descale every three months. I did not properly descale my last brewer as often as I should have... and then my brewer stopped working. Unfortunately once water can't flow through it there isn't a whole lot that can be done to fix it. I called Keurig and got a discount on purchasing a new brewer because mine was out of warranty. My new brewer did at one point shut off on me right after a brew. I went through troubleshooting to discover that the brewer had a weak connection with the reservoir. Reseating it and pushing down on it firmly resolved the problem. If you are having problems I highly recommend you give their Specialists a chance to resolve the issue. You might have to wait for a call back, but it is worth it.

Mar 31, 2010

descale
by: Anonymous

I've had my brewer for close to 5 years with no problems. I'm "descaling" for only the 3rd time. I love my Keurig!

Mar 28, 2010

Same problem as everyone!
by: Cassie from NJ

I started having the same problem a few days ago...incorrect cup sizes, stalling when brewing, etc. Then finally the descale light came on. My machine is 8 months old and I love it! So I decided to run the water without any Kcup and when I looked into the mug there were so many coffee grinds! I guess they were stuck in the pin. I ran a few more cups of water and no problems with those. Hopefully the problem is solved but I'm going to buy Descal and run that through. I knew the machine was up for a cleaning sometime soon. Keeping my fingers crossed that I won't have any more problems with it. Hope this helps someone out there!

Mar 21, 2010

half cups
by: Annika

Thank you so much for the information on clogged needles! I used floral wire, then ran two cycles with plain water and voila! Regular size cups again!

Mar 18, 2010

Easy fix!
by: Anonymous

Thank you for suggesting the paper clip! I had just recently run vinegar/water through my Keurig b/c it was coming up on a year that I had had it. Then a few days later, the Descale button lit up. I took the paper clip and poked it through the needle holes and also underneath where the spout is. Then I ran a full cycle of just water. The descale button went off immediately. Thank you!!!

Mar 16, 2010

Fixed It!
by: Anonymous

I was having the same problem, low flow output, half cups, etc.

You need to take a tooth pick or wire and clean the small hole in the metal piece that pierces the top of the K-cup.

Once I got the tip of the tooth pick in there and pull it back, old coffee grounds came out.

Use a flashlight to see where the opening is, mine was toward the front.

Clean the hole a few times then run a couple of cycles without the coffee K-cups and watch the gunk run out!

I'm drinking my first cup after a week of puzzling over this.

Mar 15, 2010

1/2 cup again
by: Anonymous

With the list of complaints for the same issue, it's time for a different brand. I finally woke up, even with a 1/2 cup of mud.

Mar 14, 2010

Pumps
by: Donna

I would be curious to know just how long your new pump does last as mine went as well and I returned the brewer. All of the ideas with the paper clip , vinegar , filter are all great but when the water will not pump ...there is ZILTCH you can do !!

Mar 13, 2010

keurig cleaning
by: Anonymous

I have had to clean the needle on my B66 Ultimate and run Vinegar through it and I got it working again. It took a bit of doing but it finally started working like new. Now my son started having the same problem, half cups and back flowing to the resevoir. I told him i would try and fix it because i had been lucky on two other machines. This one is a bear however. I have tried vinegar and clearing the pin and it still backs up into the resevoir. i even tried dezcal still won't make a full cup. I keep pokin' and hopin'!!!

Mar 12, 2010

six machines later...
by: Kevin

ok, after returning five machines back to them with pump problems(it would stop working)in the last two years...they finally told us there was a problem with the pump in the old machines and would send us a new version or model with a bigger pump in it..we have had it two weeks and it is working great....It sounds much louder when brewing, must be the bigger pump..Ill let you know if it quits working also...

Mar 11, 2010

PAPER CLIP
by: Anonymous

i kept getting the descale message even after cleaning it with the dezcal as they recommend. My machine is 3 years old , was about to replace it and tried the paperclip trick to clean out both pins where the water flows and sure enough the descale light went away.... the first cup of water had a lot of coffee grounds in it that must have been clogging it! THANKS for the tip!

Mar 11, 2010

descaling and cleaning the pin
by: Anonymous

I tried cleaning the pin with a toothpick as well as scrubbing the K-Cup filter. The super fine screen also is key to having the water flow out of the pot. I was coffee dripping from the outer edge as well as through the K -cup and now it is fine.

Mar 06, 2010

Keurig Cleaner
by: Anonymous

use white vinegar not just vinegar

Feb 27, 2010

De-scaling
by: Anonymous

Have had my B60 for 3 years, going on 4. Awesome product!

I always use Brita filtered water to fill the reservoir, and have NEVER had a de-scale message.

I am sure that by using filtered water I have prevented any mineral buildup in the unit.

Once a year, I perform the de-scale procedure with vinegar as preventative maintenance.

Feb 24, 2010

new basket
by: Anonymous

people, wise up. If descaling doesn't produce the desired results snd you use the k-cup coffee filter, just replace the filter. But first run your coffee maker without anything in the holder, and see how fast it fills your cup up. If the cup fills up fast , apparently the problem is the filter. Don't buy a new coffeemaker, just replace the filter. I did it and it works like new now.

Feb 23, 2010

water not refilling machine from reservoir
by: Anonymous

this is my third machine...and again, after about 3 weeks, after an initial brew, the water does not pump from the reservoir to the machine. I have to take out the water reservoir, put it back in, then it starts to pull in the water. B60 machine. I took the first back to Macy's for a replacement, then the after that one failed I called Keurig. They sent me a replacement. She said they had "issues" with them. and she assured me that it wouldn't happen with this one...but apparently they did not fix it. REally a bummer.

Feb 20, 2010

Keurig B60 replacement
by: Anonymous

Ours never gave a descale message, but stopped making full cups. We descaled anyways. Still no full cups. Called Keurig and they told us that there were some defective models sold around the holiday and they are sending us a new one. Told to keep the old one for parts which I may need because I have heard about others with problems with the water tank.

May be worth it to get the top of the line model next time, because the one at work is bulletproof and gets used heavily.

Feb 14, 2010

Warrantied Platinum
by: Christine

After messing around w/low/no-flow & Descale message for days (vinegar & Dezcal), finally spent about three days on the ph w/Keurig. After initial run-around (they claimed that my 11 month old machine has a 2006 build date serial #), they said they'd replace. Took two more weeks & another half-dozen calls, but got a replacement. Hate to send old, perfect-looking machine to the landfill so kept it for "spare parts," which seems nearly useless. I'll be doing Dezcal monthly. I recommend that if you're having problems to call Keurig immediately & stay on them. Ph time was more productive than the descaling.

Feb 14, 2010

Paper Clip works
by: Gene

I kept getting a 1/2 cup. Unit is 3 months old. I kept cleaning the bottom piece with a paper clip forgetting about the top piece. Once I cleaned the top with the paper clip (small), she works like new again. Thanks to the others who mentioned that!

Feb 14, 2010

fixed
by: JDR

loads of troubles all fixed by cleaning the pin with a paper clip. thanks for the heads up.

Feb 09, 2010

Stop Working
by: Donna

I was lucky enough to be able to bring back my Keurig to the store where I purchased it and they replaced the machine for me ..the pumps are not the best on these machines . Do not expect more than 3 years out of them if used on a daily basis. The store is not out of anything as the company in turn replaces the machine for them, I was lucky.

Feb 09, 2010

One for the landfill
by: Anonymous

Our Keurig Platinum is a few months past warranty so I've been 'Googling' for help. Our machine would not brew. Finally I did everything I found re: cleaning & de-scaling. Got the de-scaling light to come on & kept pushing the 'brewing' button every 3 minutes to get a full container of vinegar through the system. Let it sit overnight with regular water and its still not pushing anything thru except maybe a 1/2 tsp every 3 minutes.

I'm going through the 'cleaning & de-scaling' process again this morning and going to order a new one by end of day if no improvements. Sad that Keurig hasn't figured out this problem because our machine still looks perfect and its going to the dump, along with a zillion others sounds like. The next Keurig will be our last if this problem happens again.

Jan 31, 2010

Descale
by: Donna

Like all of you I love my Keurig so this morning when the descale sigh appeared I followed through with a cleaning , etc ..but I find I cannot DESCALE as my water will not pump through to let me .
Can anyone help?

Jan 25, 2010

2nd Keurig has stopped working
by: Vici

My second Keurig in 2 years has stopped working. Both machines has the same issue. When the first machine stopped brewing without any reason I called the customer service line they said that it was my fault because I didn't run vinegar through the machine and that it shouldn't be used with well water. Yes, we have well water but as a special note we also have a water softner system that removes all of the issues of hard water. Because I love this machine I decided to purchase another new machine but, this time I wasn't going to make the same mistake. I ran vinegar through it about once a month. So, you can imagine my shock when in less than a year it stopped brewing exactly the same way my first machine did.
Any ideas on getting them to work again? I miss my Keurig coffee in the morning but, refuse to buy another one that will only last one year or less.
Looking forward to getting help

Jan 24, 2010

now brewing full cups
by: Jim

I wrote a post a few days ago about our brewer not making full cups. I read the book over and over and I read that the brewer should be left on at all times. We've started doing this and now we're getting full cups again. I cleaned everything but nothing appeared to be clogged since the machine is still new. Not sure if this is what solved our problem but I'll go with it and see what happens. So for those having problems, try leaving the machine on all the time.

Jan 23, 2010

Only brewing half-cuts
by: Jim

We've had our Keurig brewer for only 3 months and we're only getting half-cups. I've cleaned everything several times with no improvement. I have noticed that when the coffee is brewing, there's a steady stream of water running back into the water reservoir via the little rubber hose. The pins are free of clogs and everything has been thoroughly cleaned. Yesterday I reported our problem to customer service. I was on hold for a while and since they were so busy (not a good sign) they said they'd have to call me back and that may take up to 48 hours.

Jan 16, 2010

Where is the pin?
by: Elizabeth

Where is the "pin" everyone is writing below about??
Thank you!
Elizabeth

Jan 11, 2010

de-scale message
by: Anonymous

After running two tanks of vinegar through my B70 and using a paper clip, I was still receiving a flashing de-scale message. I unplugged the machine for about 30 seconds and after plugging it back in, the de-scale message disappeared.

Jan 10, 2010

fourth machine just stopped working this morning
by: Kevin

we have the plantinum model and have gone thru four machines in a year..they always end up with the same problem. It stops sucking water and the descale light never comes on. sure it gets stopped up all the time and we do the toothpick thing and clear the needle..that usually works but eventually it stops all together with early signs of a short squirt of water and nothing. YOu can hear the machine running and it says brewing but nothing... the only thing good about the whole thing is that their customer service is Excellent. I wouldnt buy another machine after all these problems. I believe their problem stems from too narrow a water line making it ez to stop up not that im an expert on coffee makers..waiting now for tech support to call us back and let us know if we need to send this forth machine back

Jan 09, 2010

De-Scale
by: C.Taylor

I found if you catch it early enough you can just run hot filtered water through with no attachments.

Jan 08, 2010

www.kuerig.com
by: JD

go to www.kuerig.com

"help" section has a pdf that explains the descaling process

it's due to calcium deposits in your water.

descale every 6 months....

Jan 06, 2010

Still no luck
by: Christine

Without warning got the Descale & then no flow. Tried cleaning w/vinegar, ran a gallon through it (took about six hours of small pours) & then bought the Dezcal but now only maybe 1/2 t. flows through each "Brew." Tried toothpick, then two increasingly larger sizes of paperclips in poker thingy. Still no luck. Any other suggestions?

Jan 01, 2010

Flashing Descale and delayed fill
by: Anonymous

I followed the instructions on Keurig. (It does tell about cleaning with paperclip) and did everything suggested there and below. Still flashes descale, but also, it doesn't finish the brew cycle till a delayed filling of the tank when the balance of the water comes out. A good 30 seconds between the first part of the brew cycle and then the balance.

Dec 12, 2009

Tried with a paper clip and toothpick, no luck?
by: Anonymous

Platinum Brewer one year old gives de-scale warning and does nothing when Brew cycle is started, just sits there. Tried vinegar, no luck, tried poking the needle, no luck...any ideas?
I live in Phoenix which has very hard water, but this is frustrating. Suggestions appreciated!

Dec 10, 2009

not brewing???
by: Anonymous

My coffee maker said brewing and nothing happened...I followed the suggestions above and cleaned the top pin that pokes the K-cup 2x with a toothpick and VIOLA!! Coffee!!1 thanks1

Dec 09, 2009

Thank you!!!!!!!!!!!!!!!!!!!!!!
by: Terry

Cleaning the pin worked! Thankyou! Thank you!

Dec 05, 2009

Thanks for the helpful hints! IT WORKS!!!
by: Kathleen

Thank you to all who took the time to post your suggestions! I had the same problem, flashing descaling light, resivoir backflush etc. Used the paperchip and voila! Works fine!

Thanks again!

Dec 05, 2009

Clogged Pin...Nice Solution...
by: Frank R.

Just clean the pin that pokes the k-cup. I have one of those cups that you put your own grinds in. I think this might be even worse at clogging the pin than your standard k-cup.

Anyways, once the pin was clean and the water could flow freely, I let it continue to flow until it stopped. Once the flow stopped, all was good to go.

Thanks for the pin cleaning advice.

Dec 02, 2009

descaling the keurig
by: Anonymous

I just tried the toothpick trick and it worked beautifully. Descale light is out and I got a whole cup of coffee.

Nov 29, 2009

choosing cup size does not work anymore.
by: Jean

We have had Keurig not quite a year. It has always done very well until today. I picked the center cup size. When I made a cup of coffee about an hour ago, all of a sudden, it only gives a small amount of water. I have tried resetting the cup size and no matter even if I put the larger size cup I still get a small amount of wanter into the cup. I can't find help anywhere in the book. Can someone help me. I know this section is for descaling, but I can't find help anywhere.
Thank you.

Nov 23, 2009

Just clean the pin
by: Anonymous

Follow the instructions of person that suggested the toothpick cleaning around the pin. I actually used a paper clip. After running a tank of vinegar through the machine with no help, I used the paper clip around the pin (be careful since the pin is hot and sharp). The Descale light immediately went out and the machine works like a charm.

Nov 08, 2009

fixed!
by: Emily

Before you try vinegar try just water with no k cup first. It fixed mine. What does "de-scale" actually mean?

Nov 08, 2009

fix de-scale issue
by: Anonymous

if you run vinegar through your machine and still having problems it is the pin that actually penetrates the k-cup through the top is clogged with grinds.this backs up the pressure causing the water to be rerouted back to the tank causing half cups.the fix is very easy take a toothepick and just clean out the pin that penetrates the k-cup through the top run a cup then reclean untill you see no more grinds in cup.this should be disclosed by keurig as i have purchased 3 machines that all are now fix and good to go.

Oct 09, 2009

De-scaling
by: Anonymous

I too got the message to de-scale and at the same time the amount of coffee dispensed reduced to half a full cup. On the advice of a friend, I ran the vinegar through the machine (mixed with water) and had to run at least 3 tanks of water afterwards to get rid of the vinegar taste. After about 4 days I'm having the same problem again. What to do?

Editor's Note:

If the vinegar doesn't seem to work, try this:
http://www.greenmountaincoffee.com/Accessories/Descal_Descaling_Cleaner

Aug 23, 2009

Vinegar taste stays
by: Kathy

I've used the vinegar to clean mine several times but unfortunately i have to run 2 or 3 times of water to full capacity to get rid of vinegar taste and then it says to descale again....I've had a lot of trouble getting rid of that vinegar taste!

Jun 20, 2009

Descaling a Keurig
by: KC

This takes a bit of time (most of it inactive) but works like a charm.

1: Drain your Keurig coffee machine over a sink.
2: Fill the machine with undiluted white vinegar.
3: Run the brew process at least four times, pouring the cups of vinegar back into the coffee maker.
4: Let your Keurig coffee maker sit for four hours, then run the brew cycles again. Pour the vinegar into the sink and drain any remaining vinegar.
5: Fill your coffee maker with fresh water. Run multiple brew cycles to rinse out the machine before returning to normal use.

Apr 26, 2009

descaled twice
by: Anonymous

I did exactly what it said to do...twice...and less than a week later it's showing de-scale again. I'm thinking vinegar doesn't work in this machine or my machine is on it's way out.

Editor: I would call Keurig or GMCR, if that's where you bought it, and ask them for help or a replacement.

Feb 04, 2009

cleaning a Keurig
by: Anonymous

my Keurig is doing the same thing, won't run at all. what do we do now?

Jan 25, 2009

how to start descaling?
by: Anonymous

What if it won't run water (or vineger through) and just shuts down?

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How can I descale my Keurig K-Cup brewer?

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How can I descale my Keurig K-Cup brewer?