Help with Keurig 2.0 and shipping disc error.

Keurig 2.0 in box

Keurig 2.0 in box


I got a Keurig 2.0 and out of the box removed the disk before I plugged it in. I then set it up and now am getting "remove the shipping disc" which is no longer in there.

When i push next I get the heating thing for a couple of seconds and then it goes back to "remove the shipping disc". I unplugged, put the disc back, plugged in, put water back and then removed disc but now message wont go away and I get nowhere.

I tried removing everything that is removable and putting back together, unplugged and replugged, put k-cup in it and everything and the "remove the shipping disc" message will not go away. Anyone have any suggestions other than returning it?

It was actually a Kerig replacement system from the company for my old one that broke after 16 months. I am very frustrated.


I’m afraid I don’t have an answer for you, as I don’t have that model.

But I’m putting your question out here, in case another of our readers has faced and overcome the same problem.

Failing that, you can always call Keurig customer service. Although, as this is already a replacement machine, you’re probably pretty sick of that!

It’s unfortunate, but I have been hearing about a lot of problems with the Keurig 2.0. You’d think with all their years of experience with K-Cup machines they would have ironed out the wrinkle by now. But apparently not.

Good luck!

Additional information on single serve coffee makers...

Choosing between the different Keurig single cup brewers.

Buying Keurig brewers and K-Cups online in Canada.

Organize your Keurig K-Cups with a storage drawer.

Can I recycle my Keurig K-Cups?

Comments for Help with Keurig 2.0 and shipping disc error.

Click here to add your own comments

Sep 29, 2016
Firm bump
by: Anonymous

I gave mine a firm fist bump on the handle with the unit closed and its now working.

Sep 23, 2016
Same issue
by: Anonymous

Never did get it to work POS

Aug 11, 2016
Same problem
by: Anonymous


Jul 09, 2016
Fix for remove shipping disk
by: Anonymous

We had the same problem, brand new out of the box, plugged it in and it says "before we begin, raise lid and remove shipping disk". Tried unplugging it , pressing continue button, which disappears. I tapped it lightly on the sides and top and viola it started working. Hope this helps.

Jul 06, 2016
Remove Disc Message
by: Anonymous

Just pressed continue for awhile like someone mentioned above. Message said filling and now it is preheating. Thanks for the tip!

Feb 28, 2016
Shipping disc error
by: Anonymous

I just held my thumb on the continue button on the screen and the unit worked.

Feb 20, 2016
Shipping disk error
by: Anonymous

Called keurig because we were getting the same error. They said there was no getting around it and it was a faulty sensor. They are shipping us a replacement.

Feb 16, 2016
same as above
by: Anonymous

It would be nice if the company would post here on a solution to this issue. Im sure it is ongoing with there being so many of the same question.

Jan 01, 2016
Same Issue
by: Anonymous

removed disc and still asking me to remove disc. Very disappointed in this product.

Dec 30, 2015
The Same Issue
by: Anonymous

I just purchased this machine and have the same annoying message. The machine will not pre-heat. I have unplugged and tried again multiple times.
Did you find a solution??


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